HireHawk
HireHawk
HireHawk este un serviciu de recrutare care ajută companiile să își construiască echipe globale verificate în domeniile consultanței, logisticii și marketingului. Asistența sa completă pentru recrutare include planificarea forței de muncă, identificarea și evaluarea candidaților, angajarea, administrarea salariilor și conformitatea. Compania pune, de asemenea, accent pe o experiență simplificată pentru candidați, prin identificare rapidă și evaluare specifică rolului, sprijinind organizațiile pe măsură ce își dezvoltă echipele distribuite.

Remote Personal Injury Case Manager Assistant

Support pre-litigation cases for HireHawk’s U.S. law firm clients from Honduras. Coordinate client care, medical treatment, records, insurance follow-ups, and case documentation.

Descriere

  • Track daily priorities and follow up on outstanding actions to support Case Managers across pre-litigation cases.
  • Share case updates, appointment details, and treatment progress with English- and Spanish-speaking clients.
  • Arrange medical appointments, referrals, MRIs, injections, and other recommended treatment.
  • Confirm appointment attendance and flag missed visits or gaps in treatment.
  • Request medical records, billing statements, treatment updates, and other outstanding provider documents.
  • Search policies, verify coverage, and follow up with insurance adjusters.
  • Keep case notes accurate, documentation organized, and task updates current in the firm’s cloud-based case management system.
  • Track pending tasks and unanswered requests, escalating potential delays to the assigned Case Manager.
  • Organize medical records, bills, insurance documents, and supporting materials for demand preparation teams.
  • Coordinate case handoffs among Case Managers, attorneys, medical records staff, and demand preparation personnel.

Cerințe

  • At least 1–3 years of hands-on U.S. personal injury case management experience; direct personal injury experience is required.
  • Prior experience supporting California personal injury cases.
  • Bilingual English and Spanish, with strong written and verbal communication skills and an empathetic, professional approach to injured clients.
  • Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims.
  • Experience communicating with clients, medical providers, and insurance representatives.
  • Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks.
  • Strong organizational and follow-through skills, with the ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision.
  • Pre-litigation experience supporting Case Managers with large caseloads is a plus.
  • Familiarity with California-specific personal injury concepts, including Proposition 213, is a plus.
  • Experience obtaining medical records, requesting billing documentation, and supporting demand preparation is a plus.
  • Understanding of bodily injury claims, insurance coverage verification, and policy limits is a plus.
  • Familiarity with cloud-based case management systems and paperless law firm workflows is a plus.

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