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Auberge Collection
Auberge Collection
1,001 – 5,000 Employees
Food & BeverageHospitalityTravel
Auberge Collection is a luxury hospitality company spanning hotels, resorts, residences and guest experiences across destinations in the United States, Europe, Mexico, Central America and the Caribbean. Its portfolio combines high-end accommodations with restaurants and wine programs, wellness retreats, weddings, private residences, gift cards and locally curated activities. The company operates across the travel, hospitality, and food and beverage sectors, with a focus on distinctive, experience-led stays and residential hospitality.
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Area Reservations Rooms Controller (Maine Remote)

Manage reservations, room inventory, deposits, refunds, and guest information for Auberge Collection’s luxury Northeast properties. Work remotely with reservations, revenue, operations, and sales teams to support accurate bookings and personalized guest stays.

USUnited StatesMEMaineRemoteFull-timeMiddleSeniorEnglish RequiredController

Description

  • Audit reservations across multiple properties for accurate room assignments, billing requirements, and related details
  • Monitor booking, modification, and cancellation inboxes and complete required SynXis reservation procedures
  • Check reservations for accuracy and service quality, following up to resolve discrepancies
  • Process cancellation reports and issue accurate refunds when applicable
  • Review upcoming stays and collect outstanding deposit balances
  • Support revenue growth through upgrade opportunities and daily inventory balancing
  • Track length-of-stay restrictions and release availability when appropriate
  • Review group room inventory and coordinate updates with GRC and Sales teams
  • Maintain current knowledge of regional properties, room categories, experiences, rates, and property-specific information
  • Update guest profiles with stay history, celebrations, preferences, and other relevant details
  • Provide guest information to pre-arrival teams to support personalized service
  • Coordinate consecutive check-in and check-out reservations to prevent guest service issues
  • Participate in daily meetings as needed
  • Maintain property deposit ledgers on a periodic basis
  • Complete administrative duties assigned by Area Reservations Leadership
  • Represent the company with a professional appearance and courteous demeanor
  • Escalate issues to department heads promptly to support corrective action and guest satisfaction

Requirements

  • Demonstrated follow-through and strong attention to detail
  • Proficiency with Google Workspace
  • Experience using Opera
  • Pleasant, articulate, and professional communication by phone and email
  • Clear, confident, and thoughtful communication when representing the property
  • Ability to work independently with self-direction and collaborate effectively on a remote team
  • Capacity to manage multiple tasks and coordinate several projects simultaneously
  • Sound judgment when making decisions that support resort operations
  • Professional, responsible, and timely interactions with resort teams and clients
  • Ability to communicate operational information accurately and promptly
  • Familiarity with Auberge Collection culture and the New England region is a plus
  • Timely, reliable work habits and a strong sense of urgency

Benefits

  • Remote work availability
  • Equal employment opportunity and protection from discrimination
  • Training provided under the equal employment opportunity policy

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