Auberge Collection
Auberge Collection
Auberge Collection — Америка Құрама Штаттары, Еуропа, Мексика, Орталық Америка және Кариб бассейніндегі түрлі бағыттарды қамтитын қонақүйлер, курорттар, резиденциялар және қонақтарға арналған қызметтерді ұсынатын люкс қонақжайлылық компаниясы. Оның портфолиосы жоғары деңгейлі орналастыру орындарын мейрамханалармен және шарап бағдарламаларымен, сауықтыру демалыстарымен, үйлену тойларымен, жеке резиденциялармен, сыйлық карталарымен және жергілікті ерекшеліктерге сай таңдалған іс-шаралармен ұштастырады. Компания саяхат, қонақжайлылық және тамақ пен сусындар секторларында жұмыс істеп, бірегей, әсерге негізделген демалыс пен тұрғын үй қонақжайлылығына басымдық береді.

Area Reservations Rooms Controller (Maine Remote)

Manage reservations, room inventory, deposits, refunds, and guest information for Auberge Collection’s luxury Northeast properties. Work remotely with reservations, revenue, operations, and sales teams to support accurate bookings and personalized guest stays.

Сипаттама

  • Audit reservations across multiple properties for accurate room assignments, billing requirements, and related details
  • Monitor booking, modification, and cancellation inboxes and complete required SynXis reservation procedures
  • Check reservations for accuracy and service quality, following up to resolve discrepancies
  • Process cancellation reports and issue accurate refunds when applicable
  • Review upcoming stays and collect outstanding deposit balances
  • Support revenue growth through upgrade opportunities and daily inventory balancing
  • Track length-of-stay restrictions and release availability when appropriate
  • Review group room inventory and coordinate updates with GRC and Sales teams
  • Maintain current knowledge of regional properties, room categories, experiences, rates, and property-specific information
  • Update guest profiles with stay history, celebrations, preferences, and other relevant details
  • Provide guest information to pre-arrival teams to support personalized service
  • Coordinate consecutive check-in and check-out reservations to prevent guest service issues
  • Participate in daily meetings as needed
  • Maintain property deposit ledgers on a periodic basis
  • Complete administrative duties assigned by Area Reservations Leadership
  • Represent the company with a professional appearance and courteous demeanor
  • Escalate issues to department heads promptly to support corrective action and guest satisfaction

Талаптар

  • Demonstrated follow-through and strong attention to detail
  • Proficiency with Google Workspace
  • Experience using Opera
  • Pleasant, articulate, and professional communication by phone and email
  • Clear, confident, and thoughtful communication when representing the property
  • Ability to work independently with self-direction and collaborate effectively on a remote team
  • Capacity to manage multiple tasks and coordinate several projects simultaneously
  • Sound judgment when making decisions that support resort operations
  • Professional, responsible, and timely interactions with resort teams and clients
  • Ability to communicate operational information accurately and promptly
  • Familiarity with Auberge Collection culture and the New England region is a plus
  • Timely, reliable work habits and a strong sense of urgency

Артықшылықтар

  • Remote work availability
  • Equal employment opportunity and protection from discrimination
  • Training provided under the equal employment opportunity policy

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