Clinical Trial Specialist, APAC (Mandarin Speaking)
Emerald Clinical
Support Emerald Clinical’s global early-phase trials across APAC. Coordinate study records, meetings, budgets, vendors, and trial master file activities.
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Auberge Collection एक लक्ज़री हॉस्पिटैलिटी कंपनी है, जिसके होटल, रिसॉर्ट, रेज़िडेंस और अतिथि अनुभव संयुक्त राज्य अमेरिका, यूरोप, मेक्सिको, मध्य अमेरिका और कैरेबियन के विभिन्न गंतव्यों में मौजूद हैं। इसके पोर्टफोलियो में उच्चस्तरीय आवास के साथ रेस्तरां और वाइन कार्यक्रम, वेलनेस रिट्रीट, शादियों के आयोजन, निजी रेज़िडेंस, गिफ्ट कार्ड और स्थानीय स्तर पर चुनी गई गतिविधियाँ शामिल हैं। कंपनी यात्रा, हॉस्पिटैलिटी तथा खाद्य एवं पेय क्षेत्रों में काम करती है और विशिष्ट, अनुभव-केंद्रित प्रवास तथा रेज़िडेंशियल हॉस्पिटैलिटी पर ध्यान देती है।
Area Reservations Rooms Controller (Maine Remote)
Manage reservations, room inventory, deposits, refunds, and guest information for Auberge Collection’s luxury Northeast properties. Work remotely with reservations, revenue, operations, and sales teams to support accurate bookings and personalized guest stays.
विवरण
- Audit reservations across multiple properties for accurate room assignments, billing requirements, and related details
- Monitor booking, modification, and cancellation inboxes and complete required SynXis reservation procedures
- Check reservations for accuracy and service quality, following up to resolve discrepancies
- Process cancellation reports and issue accurate refunds when applicable
- Review upcoming stays and collect outstanding deposit balances
- Support revenue growth through upgrade opportunities and daily inventory balancing
- Track length-of-stay restrictions and release availability when appropriate
- Review group room inventory and coordinate updates with GRC and Sales teams
- Maintain current knowledge of regional properties, room categories, experiences, rates, and property-specific information
- Update guest profiles with stay history, celebrations, preferences, and other relevant details
- Provide guest information to pre-arrival teams to support personalized service
- Coordinate consecutive check-in and check-out reservations to prevent guest service issues
- Participate in daily meetings as needed
- Maintain property deposit ledgers on a periodic basis
- Complete administrative duties assigned by Area Reservations Leadership
- Represent the company with a professional appearance and courteous demeanor
- Escalate issues to department heads promptly to support corrective action and guest satisfaction
आवश्यकताएँ
- Demonstrated follow-through and strong attention to detail
- Proficiency with Google Workspace
- Experience using Opera
- Pleasant, articulate, and professional communication by phone and email
- Clear, confident, and thoughtful communication when representing the property
- Ability to work independently with self-direction and collaborate effectively on a remote team
- Capacity to manage multiple tasks and coordinate several projects simultaneously
- Sound judgment when making decisions that support resort operations
- Professional, responsible, and timely interactions with resort teams and clients
- Ability to communicate operational information accurately and promptly
- Familiarity with Auberge Collection culture and the New England region is a plus
- Timely, reliable work habits and a strong sense of urgency
लाभ
- Remote work availability
- Equal employment opportunity and protection from discrimination
- Training provided under the equal employment opportunity policy
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