Business Analyst, Insurance Operations
CFC
Support strategic change and operational improvement at CFC by turning insurance business needs into practical solutions across underwriting, claims, finance and compliance.
Open
Vocca develops conversational voice and text AI for healthcare providers, serving as an automated medical receptionist for groups and practices. Its platform manages inbound and outbound patient communications, including appointment scheduling, rescheduling, cancellations, reminders, and confirmations, while connecting with electronic health records and practice management systems. Designed around healthcare compliance requirements such as HIPAA, GDPR, and SOC 2, Vocca supports continuous operation to help practices improve patient access, reduce missed calls and no-shows, and use staff time more efficiently.
Account Manager, Healthcare AI — Paris Hybrid
Manage and expand 40–50 healthcare accounts for Vocca’s AI voice-agent platform. Drive upsell, retention, product adoption, and new-site deployments across the portfolio.
Description
- Manage and expand a portfolio of 40–50 healthcare accounts
- Deliver €400K in annual upsell and maintain 95% portfolio retention
- Find growth opportunities across new sites, practitioners, and services
- Develop and execute account expansion plans through contract signature
- Leverage client networks to open new healthcare facilities
- Hold regular check-ins with medical secretaries, center managers, and practitioners
- Monitor product usage and demonstrate outcomes such as calls handled, time saved, and service quality
- Anticipate account risks and navigate challenging client situations
- Assess client needs before launching new-site rollouts
- Transfer deployments to the Deployment team and oversee projects through go-live and adoption
- Prioritize account activity according to effort and impact
- Keep CRM records accurate and document every upsell
- Share field insights with Product and Sales
- Synthesize actionable client feedback for Product and Sales
Requirements
- Bring 2–5 years of experience in a client-facing business role, such as account management, platform or marketplace account management, revenue-focused customer success, or consulting
- Demonstrated ability to grow existing accounts and quantify results
- Fluent in French
- Good written and spoken English
- Combine a revenue-focused mindset with strong service orientation
- Take ownership and follow issues through to resolution
- Apply portfolio-based thinking and effective prioritization
- Build trust with medical secretaries, practitioners, center managers, and group executives
- Maintain rigorous follow-ups, meeting notes, and CRM records
- Work from the Paris office at least 3 days per week
- Healthcare, AI, or B2B SaaS experience is a plus
Benefits
- Monthly variable compensation based on OKRs, weighted primarily toward upsell
- BSPCE equity
- Executive cadre contract under a forfait-jours arrangement
- 8–12 RTT days per year
- Company-provided MacBook
- €9 meal vouchers per working day, with 55% covered by the company
- 50% of Alan health insurance covered
- 50% of Navigo public transport costs covered
- EGYM Wellpass membership
- Annual offsite and team events throughout the year
- Hybrid work arrangement
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