SGS
SGS
SGS is a global Testing, Inspection, and Certification (TIC) company that helps organizations verify quality, strengthen integrity, and manage risk across industries. Its services span business assurance, connectivity and products, digital trust, health and nutrition, and industrial and environmental solutions. SGS also supports sustainability initiatives through climate action services and its IMPACT NOW ESG portfolio. With operations worldwide and a history dating to 1878, the company offers career opportunities across sectors including consulting, healthcare, and food and beverage.

Senior Lead Business Analyst

Lead discovery and shape delivery-ready requirements for SGS sustainability and compliance products. Guide distributed teams working on digital assessment, chemical intelligence and supply chain connectivity.

Description

  • Direct discovery and business analysis for complex digital products, workflows and transformation initiatives
  • Organize and lead interviews, workshops and collaborative discovery sessions
  • Elicit and assess requirements, assumptions, constraints, risks and dependencies, challenging them where needed
  • Turn business goals into epics, features, user stories, process models, business rules and testable acceptance criteria
  • Brief squads and prepare work for sprint planning, refinement, estimation and prioritization
  • Work with Squad Leads and Quality Assurance to ensure acceptance criteria are clear, measurable and validated
  • Prepare for testing and coordinate test scenarios, execution, results and defect resolution with the Quality Assurance Lead
  • Review delivered outcomes with stakeholders and channel findings, defects and recurring operational issues into the product backlog
  • Model current and future processes and find ways to simplify, automate, apply AI responsibly and support data-led decisions
  • Create reusable templates, quality standards and practices for business analysis and product discovery
  • Mentor fellow analysts and work with developers, Quality Assurance, program managers and business stakeholders

Requirements

  • At least six years in business analysis, product discovery or digital product delivery
  • Background leading analysis for complex software products, platforms or transformation programs
  • Strong skills in facilitation, requirements discovery, stakeholder management and resolving conflicts
  • Able to produce user stories, acceptance criteria, business rules, workflows and supporting documentation
  • Experience modelling IT systems, including their interactions and behaviors
  • Experience using AI-assisted tools for requirements, user stories and acceptance criteria, with human review and governance
  • Practical experience with Jira and Confluence
  • Experience with Agile methods, supported by project management discipline and governance frameworks
  • Experience collaborating with developers, Quality Assurance teams and product or program leaders
  • Strong analytical skills and confidence in questioning assumptions
  • Able to link strategic goals to measurable product outcomes and work ready for delivery
  • Professional fluency in English
  • Comfortable working with colleagues across international locations
  • Preferred: experience leading or mentoring analysts, or owning a Business Analyst practice
  • Preferred: experience with B2B SaaS, sustainability, manufacturing, supply chains, chemical data, assessment or compliance products
  • Preferred: knowledge of process modelling, service design, data analysis and product management techniques
  • Preferred: familiarity with Scrum, Kanban, OKRs and contemporary product operating models
  • Preferred: experience finding practical automation and AI-assisted use cases while managing governance and risk

Benefits

  • Remote work
  • Ongoing learning and professional development
  • A supportive, collaborative culture centered on trust and accountability
  • Work on digital products serving international supply chains and regulatory environments
  • Collaboration across a multinational, distributed technology organization
  • Work for an established organization with a defined sustainability mission

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