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CFC is a global specialist insurance company serving more than 130,000 businesses with coverage for complex and emerging risks. Its products span cyber, environmental liability, intellectual property, management liability, medical malpractice, product recall, professional liability, property and casualty, terrorism, and transaction liability. CFC also develops insurance solutions for sectors including digital healthcare, fintech, media and entertainment, and manufacturing, with a particular focus on technology-driven risk. The company is known for proactive cyber protection and cyber incident response services.
Business Analyst, Insurance Operations
Support strategic change and operational improvement at CFC by turning insurance business needs into practical solutions across underwriting, claims, finance and compliance.
Description
- Work with stakeholders to understand business challenges, strategic goals and improvement opportunities.
- Facilitate workshops, interviews and discovery sessions to clarify problems, requirements, outcomes and measures of success.
- Review processes, operating models and business capabilities to identify ways to simplify and improve operations.
- Turn complex business needs into clear requirements, user stories, process maps and acceptance criteria.
- Develop future state processes and solutions, accounting for people, processes, technology, data and controls.
- Test assumptions and offer evidence based recommendations to inform decisions.
- Connect business stakeholders, project managers and delivery teams throughout the change lifecycle.
- Contribute to solution evaluation, testing, user acceptance testing, business readiness and adoption of new working practices.
- Track the impact and benefits of change while helping develop the business analysis capability.
Requirements
- Demonstrated experience as a business analyst in insurance, specialty insurance, an MGA, broking or broader financial services.
- Knowledge of insurance operations, preferably underwriting, claims, delegated authority, policy administration, finance or regulatory compliance.
- Experience gathering requirements, mapping processes and facilitating workshops with stakeholders at different levels.
- Experience delivering business and operational change, ideally including insurance platform implementations.
- Ability to work in Agile, Waterfall or hybrid delivery settings.
- Strong analytical skills to break down complex problems into practical, actionable solutions.
- Ability to build relationships, influence stakeholders and challenge ideas with confidence.
- Knowledge of BPMN process modelling or business architecture methods is an advantage.
Benefits
- Bring energy and commitment to your work, making a difference for colleagues, customers, brokers and carriers.
- Question established approaches and look for ways to improve.
- Enjoy a fun workplace that welcomes different perspectives and treats people with respect.
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