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Solera, Inc.
Solera, Inc.
5,001 – 10,000 Employees
AutomotiveConsultingLogistics
Solera, Inc. develops data-driven and AI-enabled technology for the automotive sector. Its products support vehicle lifecycle management, fleet operations, repairs, and insurance claims, helping dealers, insurers, repair businesses, and fleet operators manage complex workflows with greater efficiency. Solera’s offerings include vehicle tracking, claims automation, repair data management, and fleet intelligence, combining industry data, analytics, and partnerships to improve decision-making across automotive operations.
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Account Manager, Dealer Solutions

Manage customer retention, renewals, product adoption, and account growth for Solera’s automotive dealership software customers. Work with subject matter experts and internal teams, with travel to dealer accounts typically ranging from 60% to 75%.

CACanadaRemoteFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Act as the primary contact for dealership leaders, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field representatives.
  • Build trusted relationships that support lasting customer loyalty and strategic alignment.
  • Lead business reviews, executive updates, and regular customer communications.
  • Manage renewal preparation, negotiation strategy, and contract execution for assigned accounts.
  • Flag accounts at risk and work with others to develop recovery plans.
  • Create quarterly and annual account plans covering objectives, product adoption, growth opportunities, and risks.
  • Grow revenue by identifying cross-sell and upsell opportunities for additional modules.
  • Work with Solution Performance Managers and subject matter experts to improve product adoption and results.
  • Track product usage, customer satisfaction, support ticket trends, and performance metrics.
  • Develop action plans in response to customer health indicators.
  • Coordinate with cross-functional teams to address escalations, integration issues, and workflow gaps.
  • Partner with Customer Success, Product, Support, Professional Services, and Marketing.
  • Share field feedback about product improvements, competitors, adoption barriers, and dealership operating needs.
  • Travel 60–75% based on territory size and dealer visit needs.

Requirements

  • 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
  • Strong knowledge of dealership workflows in fixed operations, variable operations, CRM, and marketing.
  • Experience managing a customer portfolio with responsibility for retention and growth.
  • Excellent communication, relationship-building, and presentation skills.
  • Ability to analyze data and turn findings into customer recommendations.
  • Experience with automotive DMS, CRM, fixed operations service scheduling or inspections, and marketing platforms is preferred.
  • Dealership operations experience in BDC, service lane, sales management, or digital marketing is preferred.
  • Familiarity with OEM programs, certification requirements, and compliance standards is preferred.
  • Previous success with account planning methods, such as one-page plans, mutual success plans, or health scoring frameworks, is preferred.
  • Travel 60–75% based on territory size and dealer visit needs.

Benefits

  • Competitive base salary with variable compensation tied to renewals, expansion, and adoption metrics.
  • Full benefits.
  • Professional development opportunities.

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