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Solera, Inc.
Solera, Inc.
5001 – 10 000 Darbinieki
AutobūveKonsultācijasLoģistika
Solera, Inc. izstrādā uz datiem balstītas un mākslīgā intelekta iespējotas tehnoloģijas autobūves nozarei. Tās produkti atbalsta transportlīdzekļu dzīves cikla pārvaldību, autoparku darbību, remontu un apdrošināšanas atlīdzību pieteikumu apstrādi, palīdzot tirgotājiem, apdrošinātājiem, remonta uzņēmumiem un autoparku operatoriem efektīvāk pārvaldīt sarežģītas darba plūsmas. Solera piedāvā transportlīdzekļu izsekošanu, atlīdzību procesu automatizāciju, remonta datu pārvaldību un autoparku analītiku. Šie risinājumi apvieno nozares datus, analītiku un partnerības, lai uzlabotu lēmumu pieņemšanu dažādos autobūves procesos.
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Vakances uzņēmumā

Account Manager, Dealer Solutions

Manage customer retention, renewals, product adoption, and account growth for Solera’s automotive dealership software customers. Work with subject matter experts and internal teams, with travel to dealer accounts typically ranging from 60% to 75%.

CAKanādaAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu vadītājsPārdošana

Apraksts

  • Act as the primary contact for dealership leaders, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field representatives.
  • Build trusted relationships that support lasting customer loyalty and strategic alignment.
  • Lead business reviews, executive updates, and regular customer communications.
  • Manage renewal preparation, negotiation strategy, and contract execution for assigned accounts.
  • Flag accounts at risk and work with others to develop recovery plans.
  • Create quarterly and annual account plans covering objectives, product adoption, growth opportunities, and risks.
  • Grow revenue by identifying cross-sell and upsell opportunities for additional modules.
  • Work with Solution Performance Managers and subject matter experts to improve product adoption and results.
  • Track product usage, customer satisfaction, support ticket trends, and performance metrics.
  • Develop action plans in response to customer health indicators.
  • Coordinate with cross-functional teams to address escalations, integration issues, and workflow gaps.
  • Partner with Customer Success, Product, Support, Professional Services, and Marketing.
  • Share field feedback about product improvements, competitors, adoption barriers, and dealership operating needs.
  • Travel 60–75% based on territory size and dealer visit needs.

Prasības

  • 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
  • Strong knowledge of dealership workflows in fixed operations, variable operations, CRM, and marketing.
  • Experience managing a customer portfolio with responsibility for retention and growth.
  • Excellent communication, relationship-building, and presentation skills.
  • Ability to analyze data and turn findings into customer recommendations.
  • Experience with automotive DMS, CRM, fixed operations service scheduling or inspections, and marketing platforms is preferred.
  • Dealership operations experience in BDC, service lane, sales management, or digital marketing is preferred.
  • Familiarity with OEM programs, certification requirements, and compliance standards is preferred.
  • Previous success with account planning methods, such as one-page plans, mutual success plans, or health scoring frameworks, is preferred.
  • Travel 60–75% based on territory size and dealer visit needs.

Priekšrocības

  • Competitive base salary with variable compensation tied to renewals, expansion, and adoption metrics.
  • Full benefits.
  • Professional development opportunities.

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