Franklin Electric
Franklin Electric
Franklin Electric develops and manufactures systems and components that move water and energy. Its products serve residential, commercial, agricultural, industrial, municipal, and fueling applications, with solutions for clean water, water transfer, wastewater, fueling, and energy systems. The company brings these offerings together through a family of brands and serves customers around the world. Job seekers exploring Franklin Electric can look for roles connected to its manufacturing and technology work across water, energy, and related applications.

Remote Customer Account Manager, Canada

Manage dealer relationships and warranty support while helping grow Franklin Water Treatment’s territory in Canada. Coordinate with technical, logistics, and customer service teams to resolve issues and support partners.

Description

  • Oversee relationships with existing dealers across the territory.
  • Develop opportunities for continued growth and strategic dealer partnerships.
  • Work with technical, operations, customer service, and logistics teams to address dealer concerns.
  • Support warranty claims, return goods authorization (RGA) processes, and product issue resolution.
  • Handle warranty and return requests accurately, professionally, and promptly.
  • Share product updates, installation guidance, and technical resources with dealer partners.
  • Build trust and lasting partnerships with dealers.
  • Strengthen territory engagement and coordinate dealer and operational support.

Requirements

  • Bachelor’s degree in business, management, marketing, engineering technology, or a related discipline is preferred.
  • At least three years of experience in account management, territory sales, dealer support, business development, or customer relationship management.
  • Strong organizational skills and reliability.
  • Confidence and independence in a field-based position.
  • Ability to balance dealer service, operational coordination, and territory support.
  • Customer-focused approach, responsiveness, and solution-oriented judgment.

Benefits

  • Medical, dental, vision, and life insurance coverage.
  • Paid parental leave.
  • RRSP plan with company matching and service contributions.
  • Paid time off.
  • Training and career development opportunities.
  • Tuition reimbursement.
  • Employee discount program.
  • Car allowance.
  • Company-provided cell phone.
  • Competitive pay based on experience and qualifications.

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