Monzo Bank
Monzo Bank
Monzo Bank यूके में स्थित एक डिजिटल बैंक है, जो मोबाइल ऐप के माध्यम से रोज़मर्रा की वित्तीय सेवाएं विकसित करता है। इसके उत्पादों में व्यक्तिगत और संयुक्त खाते, 16 वर्ष से कम आयु के लोगों के लिए खाते, बचत पॉट, निवेश, पेंशन, क्रेडिट और ऋण शामिल हैं। इसकी सुविधाओं में विदेशों में शुल्क-मुक्त खर्च, बिलों का स्वचालित संगठन, वेतन का समय से पहले भुगतान और खरीदारी की रकम को राउंड अप करके बचत करना शामिल है। कंपनी आसान डिजिटल बैंकिंग को सुरक्षा उपायों और ग्राहक सहायता के साथ जोड़ती है तथा व्यापक फिनटेक और बैंकिंग सेवाओं के माध्यम से उपभोक्ताओं की सेवा करती है।

Senior Service Analyst, Workforce Management at Monzo Bank (UK Remote)

Lead workforce analytics and service optimisation for Monzo’s UK customer service operations using SQL, Looker, and operational data. Build reporting, forecasts, dashboards, and incident responses that support performance and service delivery.

विवरण

  • Produce data-led reports with insights and recommended actions for senior stakeholders across weekly reporting, Monthly Business Reviews, Ops Monitoring, and Domain Weekly Business Reviews.
  • Build and maintain independent Looker dashboards and standalone management information for operations teams.
  • Investigate root causes by filtering, joining, and revising complex data across Looker, Anaplan, Airtable, and Google Sheets.
  • Develop efficient SQL and support automation initiatives that improve operational efficiency.
  • Create dynamic burndown plans to forecast return-to-service dates and service resolution timelines.
  • Coordinate cross-domain incidents through responsive, data-informed solutions.
  • Join the Monday-to-Friday incident on-call rota.
  • Perform detailed service reviews to uncover supply-and-demand gaps.
  • Manage task views and routing so work reaches the appropriate person at the appropriate time.
  • Partner with global operations teams to meet performance targets and evaluate the service effects of proposed changes.
  • Report to the WFM Service Manager.

आवश्यकताएँ

  • Proven experience in service delivery, optimisation, and workforce management in a fast-paced, high-growth environment.
  • Able to manage a project through its full lifecycle with minimal oversight.
  • Demonstrated accountability for developing solutions and leading implementation.
  • Advanced proficiency with Looker and Google Sheets for in-depth data storytelling.
  • Able to present clear findings using Google Slides and Google Docs.
  • Experience managing incidents and developing actionable response plans.
  • Able to devise flexible solutions grounded in data.
  • Confident handling challenging conversations and communicating with diverse stakeholders.
  • Able to coach colleagues and help improve team performance.
  • Understanding of task views, task types, routing, scheduled activities, and workforce optimisation principles.
  • Available for a Monday-to-Friday incident rota, with occasional weekend work for specific projects.

लाभ

  • £1,000 annual learning budget for books, training courses, and conferences.
  • MacBook supplied to every employee.
  • Additional support for fully remote employees setting up their home workspace.
  • Benefits package.
  • Remote work option.

संबंधित नौकरियाँ

Torch Dental

Customer Success Manager, Revenue Cycle Management (Hybrid, New York City)

Torch Dental

Lead onboarding, retention, and account growth for Torch Dental’s AI-powered revenue cycle management platform. Support dental practices, groups, and emerging DSOs.

खोलें
Nift

Remote Partner Success Manager, United Kingdom

Nift

Grow and retain high-value partnerships for Nift’s performance marketing platform, which connects brands with customers. Lead partner campaigns, revenue expansion, and strategic account planning.

खोलें
Thynk.Cloud
Toppan Merrill
Wealth.com

Head of Customer Success

Wealth.com
51 – 200 कर्मचारी
कानूनीपरामर्शबीमा

Lead post-sale support and onboarding for Wealth.com’s AI-powered estate and tax-planning platform. Build the team, systems, and customer lifecycle operations as the business grows.

खोलें
Silae

Senior Customer Success Manager Lead

Silae
201 – 500 कर्मचारी
B2BSaaSएचआर टेक

Lead five Customer Success Managers at Silae, a French HR and payroll software provider. Drive product adoption, partner retention, and team performance.

खोलें
Ventra Health

Remote Director of Client Success at Ventra Health

Ventra Health
1,001 – 5,000 कर्मचारी
B2BSaaSस्वास्थ्य सेवा

Lead client success at Ventra Health, a healthcare revenue cycle management provider. Oversee client performance, revenue cycle issues, implementations, compliance, and the Client Success team.

खोलें
InMarket

Senior Vice President of Client Success at InMarket

InMarket

Lead post-sale client success across Activation, Measurement, and Audiences for InMarket’s consumer intelligence and real-time marketing platform. Own retention, expansion, service operations, and team growth.

खोलें
ICU Medical
Pearson VUE

Advanced Customer Success Specialist

Pearson VUE

Manage Pearson VUE’s professional assessment client relationships and testing programmes. Coordinate complex delivery cycles and support senior stakeholders across UK and global programmes.

खोलें