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Advanced Customer Success Specialist
Manage Pearson VUE’s professional assessment client relationships and testing programmes. Coordinate complex delivery cycles and support senior stakeholders across UK and global programmes.
विवरण
- Manage a focused portfolio of professional assessment clients.
- Coordinate preparation, live testing, follow-up and future testing cycles.
- Build trusted relationships with senior leaders at awarding bodies and professional organisations.
- Respond promptly and effectively to changes in client, operational or external circumstances.
- Partner with internal teams to resolve issues and keep programmes on track.
- Keep plans, actions, risks and client communications clear and up to date.
- Lead senior client relationships for professional assessment programmes.
- Guide complex delivery cycles and support clients during live delivery.
- Complete effective follow-up ahead of each subsequent testing cycle.
आवश्यकताएँ
- Bring substantial experience in account management, programme management or a related client-facing role.
- Engage confidently with senior stakeholders and establish credibility quickly.
- Demonstrate strong planning, delivery and prioritisation skills.
- Adapt effectively when requirements change or issues arise.
- Pair strategic judgement with practical follow-through.
- Communicate clearly in writing and in conversation.
- Work comfortably with technical products and specialists without needing to be a technical expert.
- Experience in education, assessment, certification or professional services is helpful, but not required.
लाभ
- Join a supportive team working across multiple countries.
- Work with a flexible schedule.
- Attend in-person team meetings at the office, which may be required once per quarter.
- Take on a 12-month fixed-term role.
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