Pearson VUE
Pearson VUE
Pearson VUE oferă servicii de testare computerizată și certificare pentru organizații din sectoare precum consultanța, sănătatea și logistica. Platforma sa sprijină examenele de certificare și examenele profesionale cu miză ridicată și include instrumente pentru programarea examenelor, resurse pentru candidați și adaptări pentru susținerea testelor. Ajutând organizațiile care administrează examenele să evalueze competențele și permițând candidaților să își valideze cunoștințele, Pearson VUE contribuie la dezvoltarea profesională și la stabilirea standardelor în industrie. Contextul de recrutare al companiei include o echipă internațională numeroasă, axată pe furnizarea evaluărilor și pe experiența candidaților.

Advanced Customer Success Specialist

Manage Pearson VUE’s professional assessment client relationships and testing programmes. Coordinate complex delivery cycles and support senior stakeholders across UK and global programmes.

Descriere

  • Manage a focused portfolio of professional assessment clients.
  • Coordinate preparation, live testing, follow-up and future testing cycles.
  • Build trusted relationships with senior leaders at awarding bodies and professional organisations.
  • Respond promptly and effectively to changes in client, operational or external circumstances.
  • Partner with internal teams to resolve issues and keep programmes on track.
  • Keep plans, actions, risks and client communications clear and up to date.
  • Lead senior client relationships for professional assessment programmes.
  • Guide complex delivery cycles and support clients during live delivery.
  • Complete effective follow-up ahead of each subsequent testing cycle.

Cerințe

  • Bring substantial experience in account management, programme management or a related client-facing role.
  • Engage confidently with senior stakeholders and establish credibility quickly.
  • Demonstrate strong planning, delivery and prioritisation skills.
  • Adapt effectively when requirements change or issues arise.
  • Pair strategic judgement with practical follow-through.
  • Communicate clearly in writing and in conversation.
  • Work comfortably with technical products and specialists without needing to be a technical expert.
  • Experience in education, assessment, certification or professional services is helpful, but not required.

Beneficii

  • Join a supportive team working across multiple countries.
  • Work with a flexible schedule.
  • Attend in-person team meetings at the office, which may be required once per quarter.
  • Take on a 12-month fixed-term role.

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