Pearson VUE nodrošina datorizētas testēšanas un kvalifikācijas piešķiršanas pakalpojumus dažādu nozaru, tostarp konsultāciju, veselības aprūpes un loģistikas, organizācijām. Tās platforma atbalsta augstas nozīmes sertifikācijas un profesionālos eksāmenus, kā arī piedāvā rīkus eksāmenu plānošanai, kandidātu resursiem un testēšanas pielāgojumiem. Palīdzot eksāmenu īpašniekiem novērtēt prasmes un kandidātiem apliecināt savas zināšanas, Pearson VUE veicina profesionālo attīstību un nozares standartus. Uzņēmuma personāla atlases konteksts ietver lielu starptautisku komandu, kas koncentrējas uz vērtēšanas nodrošināšanu un kandidātu pieredzi.
Advanced Customer Success Specialist
Manage Pearson VUE’s professional assessment client relationships and testing programmes. Coordinate complex delivery cycles and support senior stakeholders across UK and global programmes.
Apraksts
- Manage a focused portfolio of professional assessment clients.
- Coordinate preparation, live testing, follow-up and future testing cycles.
- Build trusted relationships with senior leaders at awarding bodies and professional organisations.
- Respond promptly and effectively to changes in client, operational or external circumstances.
- Partner with internal teams to resolve issues and keep programmes on track.
- Keep plans, actions, risks and client communications clear and up to date.
- Lead senior client relationships for professional assessment programmes.
- Guide complex delivery cycles and support clients during live delivery.
- Complete effective follow-up ahead of each subsequent testing cycle.
Prasības
- Bring substantial experience in account management, programme management or a related client-facing role.
- Engage confidently with senior stakeholders and establish credibility quickly.
- Demonstrate strong planning, delivery and prioritisation skills.
- Adapt effectively when requirements change or issues arise.
- Pair strategic judgement with practical follow-through.
- Communicate clearly in writing and in conversation.
- Work comfortably with technical products and specialists without needing to be a technical expert.
- Experience in education, assessment, certification or professional services is helpful, but not required.
Priekšrocības
- Join a supportive team working across multiple countries.
- Work with a flexible schedule.
- Attend in-person team meetings at the office, which may be required once per quarter.
- Take on a 12-month fixed-term role.