„Pearson VUE“ teikia kompiuterizuoto testavimo ir kvalifikacijos suteikimo paslaugas įvairių sektorių, įskaitant konsultavimo, sveikatos priežiūros ir logistikos, organizacijoms. Jos platforma padeda vykdyti svarbius sertifikavimo ir profesinius egzaminus, joje galima planuoti egzaminus, naudotis kandidatams skirtais ištekliais ir pritaikyti testavimo sąlygas. Padėdama egzaminų rengėjams vertinti įgūdžius, o kandidatams – patvirtinti savo žinias, „Pearson VUE“ prisideda prie profesinio tobulėjimo ir pramonės standartų. Įmonės įdarbinimo aplinka apima didelę tarptautinę komandą, daugiausia dėmesio skiriančią vertinimų vykdymui ir kandidatų patirčiai.
Advanced Customer Success Specialist
Manage Pearson VUE’s professional assessment client relationships and testing programmes. Coordinate complex delivery cycles and support senior stakeholders across UK and global programmes.
Aprašymas
- Manage a focused portfolio of professional assessment clients.
- Coordinate preparation, live testing, follow-up and future testing cycles.
- Build trusted relationships with senior leaders at awarding bodies and professional organisations.
- Respond promptly and effectively to changes in client, operational or external circumstances.
- Partner with internal teams to resolve issues and keep programmes on track.
- Keep plans, actions, risks and client communications clear and up to date.
- Lead senior client relationships for professional assessment programmes.
- Guide complex delivery cycles and support clients during live delivery.
- Complete effective follow-up ahead of each subsequent testing cycle.
Reikalavimai
- Bring substantial experience in account management, programme management or a related client-facing role.
- Engage confidently with senior stakeholders and establish credibility quickly.
- Demonstrate strong planning, delivery and prioritisation skills.
- Adapt effectively when requirements change or issues arise.
- Pair strategic judgement with practical follow-through.
- Communicate clearly in writing and in conversation.
- Work comfortably with technical products and specialists without needing to be a technical expert.
- Experience in education, assessment, certification or professional services is helpful, but not required.
Privalumai
- Join a supportive team working across multiple countries.
- Work with a flexible schedule.
- Attend in-person team meetings at the office, which may be required once per quarter.
- Take on a 12-month fixed-term role.