Endava
Endava
Endava एक प्रौद्योगिकी कंपनी है, जो सॉफ्टवेयर इंजीनियरिंग, उद्योग विशेषज्ञता और प्रौद्योगिकी-आधारित व्यावसायिक समाधानों के माध्यम से संगठनों को आधुनिक बनाने और बदलती परिस्थितियों के अनुरूप ढलने में सहायता करती है। वर्ष 2000 में स्थापित यह कंपनी वित्त और बैंकिंग, स्वास्थ्य सेवा, मीडिया, दूरसंचार, विपणन और लॉजिस्टिक्स के क्षेत्रों में परियोजनाओं के लिए दो दशकों से अधिक का अनुभव लेकर आती है। इसका कार्य तकनीकी निष्पादन को क्षेत्र-विशिष्ट चुनौतियों की समझ के साथ जोड़ता है और व्यवसायों को अपने उत्पादों, सेवाओं तथा संचालन मॉडलों के विकास में सहयोग देता है। Endava का लोगों-केंद्रित दृष्टिकोण दीर्घकालिक ग्राहक साझेदारियों और व्यावहारिक प्रौद्योगिकी समाधानों पर आधारित है, जिन्हें व्यवसायों और उनके ग्राहकों के लिए सार्थक परिणाम उत्पन्न करने के उद्देश्य से तैयार किया गया है।

Senior NICE CXone Infrastructure Engineer - France Remote

Lead the design, optimization, and support of NICE CXone contact-center platforms, conversational AI, and enterprise integrations. Resolve major incidents and help develop CCaaS engineering capability at a global technology consultancy.

विवरण

  • Serve as the primary subject-matter expert for the cloud-based communication ecosystem and its NICE CXone platform
  • Troubleshoot, extend, and develop advanced workflows within complex routing scripts
  • Design, develop, and deploy conversational AI, AI agents, LLM solutions, web and chat bots, and agentic voice applications
  • Build, support, and troubleshoot real-time APIs connecting NICE CXone with Salesforce, ServiceNow, and EPIC
  • Deploy, administer, and optimize fraud-prevention products and voice-biometrics solutions
  • Lead technical investigations, root-cause analysis, and permanent remediation for major platform incidents and outages
  • Coach CCaaS analysts and engineers on scripting, AI, and integration practices
  • Establish proactive monitoring and validate service quality
  • Keep architecture, scripting logic, integration data flows, and standard operating procedures documented

आवश्यकताएँ

  • Demonstrated hands-on expertise in system design and integrations across NICE CXone, Salesforce, ServiceNow, and EPIC
  • Extensive experience with AI technologies, including integrated AI agents, LLM prompting, web and chat bots, and agentic voice solutions
  • Ability to interpret, refactor, and extend complex existing scripts and codebases
  • Strong experience implementing fraud-prevention and voice-biometrics products
  • Advanced analytical and problem-solving ability, including major outage response and tier-three escalation management
  • Strong written and verbal communication skills
  • Commitment to technical mentoring and collaboration across teams
  • Interest in innovation, continuous learning, and process automation
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent technical experience
  • Availability to participate in internal and external meetings by video when required
  • Ability to work onsite at corporate or client offices when required
  • Ability to remain seated at a desk and use a computer for extended periods
  • Ability to bend, kneel, crouch, and reach overhead when required
  • Sufficient hand-eye coordination to use computers and office equipment
  • Near vision, tolerance for fluorescent lighting, and ability to adjust focus
  • For roles involving travel or event attendance, ability to lift 25 pounds
  • For roles involving travel or event attendance, a valid driver’s license and acceptable driving record

लाभ

  • Competitive compensation package
  • Employee share plan
  • Bonuses tied to company performance
  • Recognition awards based on company values
  • Employee referral bonus
  • Career coaching support
  • International career opportunities
  • Flexible, non-linear career development paths
  • Internal programs for management and technical leadership development
  • Work on complex projects
  • Project and role rotation opportunities
  • Internal technology communities
  • Professional training
  • Certification support
  • Coaching resources
  • Subscriptions to online learning platforms
  • Pass-it-on knowledge-sharing sessions
  • Practical workshops
  • Conference participation
  • Hybrid working arrangements
  • Flexible working hours
  • Employee assistance program
  • Global internal wellbeing program
  • Access to wellbeing applications
  • Hobby clubs and interest groups
  • Inclusion and diversity initiatives
  • Company events and celebrations
  • Medical, dental, vision, and disability coverage
  • Flexible Spending Accounts for medical, transit, and dependent care
  • Employer-paid life insurance and accidental death and dismemberment coverage
  • Health Savings Account paired with a low-cost High Deductible Medical Plan
  • 401(k) Safe Harbor retirement plan with employer matching and immediate vesting

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