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Endava
Endava
Kvalificēta darbinieka vīzas sponsorsLoģistikaMārketingsVeselības aprūpe
Endava ir tehnoloģiju uzņēmums, kas palīdz organizācijām modernizēties un pielāgoties, izmantojot programmatūras inženieriju, nozares zināšanas un tehnoloģijās balstītus uzņēmējdarbības risinājumus. Uzņēmums, kas dibināts 2000. gadā, ir uzkrājis vairāk nekā divu desmitgažu pieredzi projektos finanšu un banku, veselības aprūpes, mediju, telekomunikāciju, mārketinga un loģistikas jomā. Tā darbā tehniskais izpildījums tiek apvienots ar izpratni par konkrētu nozaru izaicinājumiem, atbalstot uzņēmumus to produktu, pakalpojumu un darbības modeļu attīstībā. Endava uz cilvēkiem vērstā pieeja balstās ilgtermiņa partnerībā ar klientiem un praktiskos tehnoloģiju risinājumos, kuru mērķis ir radīt nozīmīgus rezultātus uzņēmumiem un cilvēkiem, kuriem tie kalpo.
LinkedIn
Vakances uzņēmumā

Senior NICE CXone Infrastructure Engineer - France Remote

Lead the design, optimization, and support of NICE CXone contact-center platforms, conversational AI, and enterprise integrations. Resolve major incidents and help develop CCaaS engineering capability at a global technology consultancy.

FRFrancijaAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuInfrastruktūras inženieris
MākonisServiceNow

Apraksts

  • Serve as the primary subject-matter expert for the cloud-based communication ecosystem and its NICE CXone platform
  • Troubleshoot, extend, and develop advanced workflows within complex routing scripts
  • Design, develop, and deploy conversational AI, AI agents, LLM solutions, web and chat bots, and agentic voice applications
  • Build, support, and troubleshoot real-time APIs connecting NICE CXone with Salesforce, ServiceNow, and EPIC
  • Deploy, administer, and optimize fraud-prevention products and voice-biometrics solutions
  • Lead technical investigations, root-cause analysis, and permanent remediation for major platform incidents and outages
  • Coach CCaaS analysts and engineers on scripting, AI, and integration practices
  • Establish proactive monitoring and validate service quality
  • Keep architecture, scripting logic, integration data flows, and standard operating procedures documented

Prasības

  • Demonstrated hands-on expertise in system design and integrations across NICE CXone, Salesforce, ServiceNow, and EPIC
  • Extensive experience with AI technologies, including integrated AI agents, LLM prompting, web and chat bots, and agentic voice solutions
  • Ability to interpret, refactor, and extend complex existing scripts and codebases
  • Strong experience implementing fraud-prevention and voice-biometrics products
  • Advanced analytical and problem-solving ability, including major outage response and tier-three escalation management
  • Strong written and verbal communication skills
  • Commitment to technical mentoring and collaboration across teams
  • Interest in innovation, continuous learning, and process automation
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent technical experience
  • Availability to participate in internal and external meetings by video when required
  • Ability to work onsite at corporate or client offices when required
  • Ability to remain seated at a desk and use a computer for extended periods
  • Ability to bend, kneel, crouch, and reach overhead when required
  • Sufficient hand-eye coordination to use computers and office equipment
  • Near vision, tolerance for fluorescent lighting, and ability to adjust focus
  • For roles involving travel or event attendance, ability to lift 25 pounds
  • For roles involving travel or event attendance, a valid driver’s license and acceptable driving record

Priekšrocības

  • Competitive compensation package
  • Employee share plan
  • Bonuses tied to company performance
  • Recognition awards based on company values
  • Employee referral bonus
  • Career coaching support
  • International career opportunities
  • Flexible, non-linear career development paths
  • Internal programs for management and technical leadership development
  • Work on complex projects
  • Project and role rotation opportunities
  • Internal technology communities
  • Professional training
  • Certification support
  • Coaching resources
  • Subscriptions to online learning platforms
  • Pass-it-on knowledge-sharing sessions
  • Practical workshops
  • Conference participation
  • Hybrid working arrangements
  • Flexible working hours
  • Employee assistance program
  • Global internal wellbeing program
  • Access to wellbeing applications
  • Hobby clubs and interest groups
  • Inclusion and diversity initiatives
  • Company events and celebrations
  • Medical, dental, vision, and disability coverage
  • Flexible Spending Accounts for medical, transit, and dependent care
  • Employer-paid life insurance and accidental death and dismemberment coverage
  • Health Savings Account paired with a low-cost High Deductible Medical Plan
  • 401(k) Safe Harbor retirement plan with employer matching and immediate vesting

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