S
ServiceTitan
ServiceTitan कुशल ट्रेड्स से जुड़ी कंपनियों, जिनमें प्लंबिंग, HVAC और इलेक्ट्रिकल सेवा कंपनियाँ शामिल हैं, के लिए व्यावसायिक प्रबंधन सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म शेड्यूलिंग, डिस्पैचिंग, मार्केटिंग, रिपोर्टिंग, ग्राहक प्रबंधन, वित्तपोषण, मोबाइल टूल और रीयल-टाइम एनालिटिक्स को एक साथ लाता है, ताकि ठेकेदार दैनिक संचालन को एक ही प्रणाली से समन्वित कर सकें। फील्ड टीमों को कार्यालयी कार्यप्रवाह और व्यावसायिक डेटा से जोड़कर, ServiceTitan ट्रेड व्यवसायों को दक्षता बढ़ाने, नकदी प्रवाह प्रबंधित करने, ग्राहक संबंध मजबूत करने और लाभदायक विकास की दिशा में आगे बढ़ने में मदद करता है।

Senior Community Specialist

Unify customer communities across ServiceTitan, Aspire, and FieldRoutes while managing employee advocacy and data-informed engagement for a trades software platform.

विवरण

  • Manage content calendars for customer communities.
  • Create and source content for community channels and editorial plans.
  • Monitor customer communities and social channels, routing escalations to the right teams.
  • Identify and address gaps between separate community programs.
  • Share insights, playbooks, and effective practices across brands.
  • Track customer questions, issues, and recommendations, and relay them to relevant teams.
  • Build brand character and customer trust through community platforms.
  • Monitor conversations among trade services professionals to spot topics, trends, and risks.
  • Work with stakeholders to resolve customer concerns and escalate issues when needed.
  • Gather, analyze, and share findings with internal stakeholders.
  • Refine internal workflows and promote a consistent customer experience.
  • Use social listening and analytics tools to connect community activity with company goals.
  • Stay current on products and industry developments across brands.
  • Enforce community guidelines and suggest improvements.
  • Run daily operations, source content, and enable employees for the Employee Advocacy program.
  • Regularly retrieve performance data for employee advocacy.
  • Work with stakeholders to increase employee participation and brand advocacy.
  • Assess engagement metrics and employee feedback to improve the program.
  • Coach junior colleagues when needed.

आवश्यकताएँ

  • Bring at least five years of experience in social media, community management, customer service, support, or marketing.
  • Work effectively across multiple brands, products, or audiences while attending to their distinct needs.
  • Have experience managing or contributing to an employee advocacy or ambassador program.
  • Know community platforms, page and group administration, and content calendar management.
  • Gainsight experience is strongly preferred.
  • Be familiar with Salesforce and Tableau.
  • Build cross-team and cross-brand networks, relationships, and partnerships.
  • Demonstrate excellent listening skills and empathy.
  • Communicate clearly and effectively.
  • Use data to gather, synthesize, and act on community and social insights.
  • Prepare and present regular leadership reports on engagement, sentiment, and program results.
  • Adapt to a varied range of responsibilities.
  • Thrive in an entrepreneurial, fast-paced, and changing environment.

लाभ

  • Flexible time off
  • Learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training
  • Programs and events
  • Bonusly rewards
  • Peer-nominated awards
  • Company-paid medical, dental, and vision insurance
  • Employer-paid coverage options and 90% dependent coverage
  • Flexible spending and health savings accounts
  • 401(k) matching
  • Telehealth services, including One Medical memberships
  • Parental leave and support
  • Up to $20,000 in fertility services, including IUI and IVF
  • Surrogacy and adoption reimbursement
  • On-demand maternity support through Maven Maternity
  • Free breast milk shipping through Maven Milk
  • Pet insurance
  • Legal advisory services
  • Financial planning tools
  • Annual bonus
  • Equity

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