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ServiceTitan
1.001 – 5.000 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
ServiceTitan dezvoltă software pentru gestionarea afacerilor din domeniul meseriilor tehnice, inclusiv pentru companii de instalații sanitare, încălzire, ventilație și aer condiționat, precum și pentru servicii electrice. Platforma sa reunește programarea, dispecerizarea, marketingul, raportarea, gestionarea clienților, finanțarea, instrumentele mobile și analiza în timp real, astfel încât contractorii să își poată coordona operațiunile zilnice dintr-un singur sistem. Prin conectarea echipelor din teren cu fluxurile de lucru ale biroului și cu datele despre afacere, ServiceTitan ajută companiile din domeniul meseriilor tehnice să își îmbunătățească eficiența, să își gestioneze fluxul de numerar, să consolideze relațiile cu clienții și să urmărească o creștere profitabilă.
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Locurile de muncă ale companiei

Senior Community Specialist

Unify customer communities across ServiceTitan, Aspire, and FieldRoutes while managing employee advocacy and data-informed engagement for a trades software platform.

USStatele Unite ale Americii
86.600 $ – 139.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăManager de comunitate
Tableau

Descriere

  • Manage content calendars for customer communities.
  • Create and source content for community channels and editorial plans.
  • Monitor customer communities and social channels, routing escalations to the right teams.
  • Identify and address gaps between separate community programs.
  • Share insights, playbooks, and effective practices across brands.
  • Track customer questions, issues, and recommendations, and relay them to relevant teams.
  • Build brand character and customer trust through community platforms.
  • Monitor conversations among trade services professionals to spot topics, trends, and risks.
  • Work with stakeholders to resolve customer concerns and escalate issues when needed.
  • Gather, analyze, and share findings with internal stakeholders.
  • Refine internal workflows and promote a consistent customer experience.
  • Use social listening and analytics tools to connect community activity with company goals.
  • Stay current on products and industry developments across brands.
  • Enforce community guidelines and suggest improvements.
  • Run daily operations, source content, and enable employees for the Employee Advocacy program.
  • Regularly retrieve performance data for employee advocacy.
  • Work with stakeholders to increase employee participation and brand advocacy.
  • Assess engagement metrics and employee feedback to improve the program.
  • Coach junior colleagues when needed.

Cerințe

  • Bring at least five years of experience in social media, community management, customer service, support, or marketing.
  • Work effectively across multiple brands, products, or audiences while attending to their distinct needs.
  • Have experience managing or contributing to an employee advocacy or ambassador program.
  • Know community platforms, page and group administration, and content calendar management.
  • Gainsight experience is strongly preferred.
  • Be familiar with Salesforce and Tableau.
  • Build cross-team and cross-brand networks, relationships, and partnerships.
  • Demonstrate excellent listening skills and empathy.
  • Communicate clearly and effectively.
  • Use data to gather, synthesize, and act on community and social insights.
  • Prepare and present regular leadership reports on engagement, sentiment, and program results.
  • Adapt to a varied range of responsibilities.
  • Thrive in an entrepreneurial, fast-paced, and changing environment.

Beneficii

  • Flexible time off
  • Learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training
  • Programs and events
  • Bonusly rewards
  • Peer-nominated awards
  • Company-paid medical, dental, and vision insurance
  • Employer-paid coverage options and 90% dependent coverage
  • Flexible spending and health savings accounts
  • 401(k) matching
  • Telehealth services, including One Medical memberships
  • Parental leave and support
  • Up to $20,000 in fertility services, including IUI and IVF
  • Surrogacy and adoption reimbursement
  • On-demand maternity support through Maven Maternity
  • Free breast milk shipping through Maven Milk
  • Pet insurance
  • Legal advisory services
  • Financial planning tools
  • Annual bonus
  • Equity

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