Offshore Launch उन व्यवसायों को एआई-संचालित वर्चुअल असिस्टेंट सेवाएँ प्रदान करता है जो प्रशासनिक कार्य सौंपना और रोज़मर्रा के संचालन में सुधार करना चाहते हैं। कंपनी वैश्विक प्रतिभाओं को एआई टूल्स और निरंतर प्रशिक्षण के साथ जोड़ती है तथा अनुभवी करियर पेशेवरों को ग्राहक टीमों में शामिल करती है, ताकि स्थानीय कर्मचारी अधिक प्रभावशाली जिम्मेदारियों पर ध्यान दे सकें। इसका काम व्यावसायिक सेवाओं, सास और कृत्रिम बुद्धिमत्ता के संगम पर केंद्रित है, जिसमें संचालन की दक्षता और व्यावहारिक सहायता पर जोर दिया जाता है।
Remote Plumbing & HVAC Office Manager, Customer Service and Dispatch
Remote office manager role covering customer calls, dispatch, scheduling, payments, payroll, and follow-up. Supports Offshore Launch’s operations for residential plumbing and HVAC businesses.
विवरण
- Handle and schedule service, emergency, and estimate calls
- Create technicians’ daily schedules and adjust routes for emergencies
- Keep customers informed about technician arrival times
- Conduct post-job calls and follow up on open estimates using the SOP
- Sell and renew maintenance memberships
- Monitor jobs from booking through completion and invoicing
- Identify stalled, on-hold, or at-risk jobs
- Issue invoices, collect payments, maintain receivables, and support financing applications
- Manage permits, insurance certificates, licenses, and technician documentation
- Prepare accurate payroll for each pay period
- Provide the owner with weekly reports on calls, booking rates, completions, backlog, receivables aging, and memberships
- Keep field service software records accurate and up to date
- Assist with hiring and onboarding while managing office staff as the company expands
आवश्यकताएँ
- At least two years of experience in office management, dispatch, customer service, or operations coordination, preferably in plumbing, HVAC, or home services
- Practical experience using Housecall Pro, ServiceTitan, Jobber, or a comparable platform
- Strong spoken English and a confident, welcoming phone manner
- Highly motivated with exceptional attention to detail
- Able to manage calls, schedules, and follow-ups concurrently
- Available during US Eastern business hours
लाभ
- Guaranteed annual bonus equal to one month’s salary
- Performance-based annual bonus of up to 1.5 times one month’s salary, based on quarterly performance scores
- Comprehensive health coverage for employees and dependents, including health, life, vision, and dental insurance
- 16 days of paid time off