Remote Recruitment
Remote Recruitment
Remote Recruitment एक भर्ती कंपनी है जो व्यवसायों को दूरस्थ रूप से कुशल पेशेवरों को नियुक्त करने में मदद करती है और दक्षिण अफ्रीका की प्रतिभाओं पर विशेष ध्यान देती है। इसकी सेवाओं में कंसल्टिंग, मार्केटिंग और लॉजिस्टिक्स सहित विभिन्न क्षेत्रों में शुरुआती स्तर से लेकर सी-सूट तक की भूमिकाएँ शामिल हैं। कंपनी नियुक्त प्रतिभाओं के लिए नियोक्ताओं को पेरोल, मानव संसाधन और कानूनी प्रशासन संबंधी सहायता देती है, कौशल की कमी और भर्ती बजट की सीमाओं से निपटने में मदद करती है तथा 12 महीने तक निःशुल्क प्रतिस्थापन उपलब्ध कराती है।

Remote Customer Service Agent in South Africa

Support UK customers remotely from South Africa through email, chat, and phone. Resolve enquiries, process orders, and manage helpdesk cases from first contact through resolution.

विवरण

  • Respond to customer enquiries across email, chat, and phone
  • Record and monitor cases in the helpdesk system
  • Resolve customer issues or escalate them with clear notes
  • Handle orders, returns, and account updates
  • Share feedback to help improve customer service
  • Manage enquiries from initial contact to resolution
  • Help customers solve problems on their first contact

आवश्यकताएँ

  • Background in customer service or support
  • Clear, courteous written and spoken English
  • Experience using helpdesk software such as Zendesk or Freshdesk
  • Composure when responding to complaints
  • Availability to work 09:00–17:00 UK time (11:00–19:00 SAST)
  • Live chat tool experience is an advantage
  • Familiarity with e-commerce platforms such as Shopify is an advantage
  • Previous experience supporting UK customers is an advantage

लाभ

  • Work remotely from anywhere in South Africa
  • Full-time position with a UK employer
  • Work with clear expectations and a supportive team
  • Opportunities to develop as the business grows

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