Remote Recruitment
Remote Recruitment
Remote Recruitment este o companie de recrutare care ajută firmele să angajeze de la distanță profesioniști calificați, punând accent pe talentele din Africa de Sud. Serviciile sale acoperă roluri de la nivel începător până la poziții de conducere executivă, în domenii precum consultanță, marketing și logistică. Compania sprijină angajatorii în administrarea salarizării, a resurselor umane și a aspectelor juridice pentru personalul recrutat, contribuie la soluționarea deficitului de competențe și a constrângerilor bugetare privind recrutarea și oferă înlocuiri gratuite pentru o perioadă de până la 12 luni.

Remote Customer Service Agent in South Africa

Support UK customers remotely from South Africa through email, chat, and phone. Resolve enquiries, process orders, and manage helpdesk cases from first contact through resolution.

Descriere

  • Respond to customer enquiries across email, chat, and phone
  • Record and monitor cases in the helpdesk system
  • Resolve customer issues or escalate them with clear notes
  • Handle orders, returns, and account updates
  • Share feedback to help improve customer service
  • Manage enquiries from initial contact to resolution
  • Help customers solve problems on their first contact

Cerințe

  • Background in customer service or support
  • Clear, courteous written and spoken English
  • Experience using helpdesk software such as Zendesk or Freshdesk
  • Composure when responding to complaints
  • Availability to work 09:00–17:00 UK time (11:00–19:00 SAST)
  • Live chat tool experience is an advantage
  • Familiarity with e-commerce platforms such as Shopify is an advantage
  • Previous experience supporting UK customers is an advantage

Beneficii

  • Work remotely from anywhere in South Africa
  • Full-time position with a UK employer
  • Work with clear expectations and a supportive team
  • Opportunities to develop as the business grows

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