Hilton
Hilton
Hilton एक अंतरराष्ट्रीय आतिथ्य और यात्रा कंपनी है, जो अमेरिका, यूरोप, मध्य पूर्व, अफ्रीका और एशिया प्रशांत क्षेत्र में होटल और रिसॉर्ट संचालित करती है तथा उनका फ्रैंचाइज़ देती है। इसका काम आवास, अतिथि अनुभवों और संबंधित आतिथ्य सेवाओं तक फैला है, जिसमें होटल संचालन, कॉर्पोरेट कार्यों तथा विद्यार्थियों और शुरुआती करियर के कार्यक्रमों में अवसर शामिल हैं। Hilton के नियोक्ता संसाधनों में कई स्थानों पर उपलब्ध भूमिकाएँ शामिल हैं और इन्हें कई भाषाओं में सहायता प्राप्त है, जिससे वैश्विक आवास और अतिथि सेवा क्षेत्रों में करियर तलाशने वाले उम्मीदवारों के लिए यह कंपनी प्रासंगिक बनती है।

Process Improvement Analyst (Remote - Texas) | Hilton

Hilton is seeking a Process Improvement Analyst to improve hospitality contact center processes. The role designs workflows, analyzes operational data, and manages rollouts across Hilton Reservations and Customer Care.

विवरण

  • Design end-to-end business processes, workflows, and operating models using swim lanes, RACI charts, and control plans.
  • Review processes and perform root cause analysis.
  • Analyze data to uncover opportunities for continuous improvement and optimization.
  • Lead workshops and working sessions to align teams on process design, ownership, decisions, and operational readiness.
  • Assess operational impacts, dependencies, risks, and implementation needs for corporate lines of business.
  • Design and refine business processes supporting new project rollouts.
  • Collaborate with process experts to produce process maps and documentation.
  • Manage process improvement projects from discovery through implementation and post-launch review.
  • Support process improvements, rollouts, and business changes within Hilton Reservations and Customer Care and its contact center environment.
  • Report to the Manager of Customer Excellence.

आवश्यकताएँ

  • At least one year of experience in operations, project management, or business process work.
  • At least one year of experience creating and interpreting process maps, workflows, and documentation with Visio or a similar tool.
  • Proficiency with PowerPoint, Excel, and related productivity tools.
  • Ability to develop clear, compelling narratives supported by data and visualization tools.
  • Two years of operations, project management, or business process experience in a high-volume contact center handling more than 10,000 daily voice and nonvoice interactions is useful.
  • Experience analyzing contact center data and metrics to identify trends and improve call center processes is useful.
  • Six Sigma or another process-related methodology certification is useful.
  • Two years of experience with Agile methodology, Scrum, or Jira is useful.

लाभ

  • Access to 110 nights of deeply discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
  • Employee stock purchase program offering Hilton shares at a 15% discount.
  • Paid parental leave for eligible Team Members, including partners and adoptive parents.
  • Personalized caregiving concierge services.
  • Crisis Concierge support for practical and emotional care.
  • Free counseling and support through the Employee Assistance Program for eligible Team Members.
  • Generous paid time off.
  • Health and welfare benefits including health plans, dental cleanings, and vision coverage.
  • Retirement plans.
  • Eligibility to participate in the Hilton Annual Incentive Bonus Plan.
  • Remote work arrangement.
  • Hilton investment in Team Member wellbeing and professional growth.

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