OrderYOYO
OrderYOYO
OrderYOYO रेस्तरां और टेकअवे व्यवसायों के लिए डिजिटल टूल विकसित करता है। इसके समाधानों में ऑनलाइन ऑर्डरिंग, कस्टम वेबसाइट, मोबाइल ऐप, क्लाउड पॉइंट-ऑफ-सेल सॉफ़्टवेयर और YOYOPay के माध्यम से एकीकृत भुगतान शामिल हैं। इसका प्लेटफ़ॉर्म लॉयल्टी प्रोग्राम, आरक्षण, My Business ऐप में एनालिटिक्स और ईमेल, SMS, ऐप नोटिफ़िकेशन, Google Ads तथा सोशल मीडिया पर लक्षित अभियानों के जरिए ग्राहक बनाए रखने और कारोबार बढ़ाने में भी मदद करता है। OrderYOYO उन रेस्तरां के साथ काम करता है जो सीधे ऑर्डर बढ़ाना, कमीशन-आधारित चैनलों पर निर्भरता घटाना और ग्राहकों के साथ लंबे समय के संबंध मजबूत करना चाहते हैं। इसकी सेवा में समर्पित सहायता और Google Partner विशेषज्ञता भी शामिल है।

Part-Time Customer Support Agent at OrderYOYO (Hybrid, Manchester)

OrderYOYO is hiring a part-time hybrid Customer Support Agent in Manchester to assist restaurant partners through chat, phone, and email. The role covers account and invoice queries, issue resolution, SLA performance, and reactive upselling.

विवरण

  • Provide inbound support through chat, phone, and email while meeting SLA targets
  • Assist Restaurant Partners with account changes, complaints, and account updates
  • Investigate and resolve invoice-related queries
  • Manage customer issues from initial contact through final resolution
  • Collaborate with other departments on complex customer issues
  • Recognize reactive upsell opportunities during customer calls

आवश्यकताएँ

  • Experience or capability in providing customer support across chat, phone, and email
  • Ability to consistently meet SLA targets
  • Ability to manage Restaurant Partner account changes, complaints, and updates
  • Ability to investigate and resolve invoice-related questions
  • Availability for scheduled shifts Monday through Sunday between 9:00am and 11:00pm
  • Availability to work 3–4 shifts per week
  • Ability to work early weekday shifts in the office, late weekday shifts from home, and weekend shifts from home
  • Ability to recognize reactive upselling opportunities during calls

लाभ

  • Commission is available for reactive upsells completed during calls
  • Annual performance bonus of up to £3,000, subject to performance
  • Hybrid schedule with early weekday office shifts, late weekday home shifts, and weekend home shifts

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