DYOPATH
DYOPATH
DYOPATH ऐसी आईटी परामर्श और प्रौद्योगिकी सेवाएँ प्रदान करता है, जो संगठनों को सुरक्षा मजबूत करने, जटिल बुनियादी ढाँचे का प्रबंधन करने और अधिक दक्षता से काम करने में मदद करती हैं। इसका कार्य साइबर सुरक्षा, प्रबंधित सुरक्षा, क्लाउड सेवाओं, आईटी आउटसोर्सिंग और व्यापक प्रबंधित सेवाओं तक फैला है। ये सेवाएँ ग्राहकों को साइबर खतरों, बदलते प्रौद्योगिकी परिवेशों और विशेषज्ञ प्रतिभा की सीमित उपलब्धता से निपटने में सहायता करती हैं। सुरक्षित और विश्वसनीय आईटी संचालन को व्यावहारिक सेवा-प्रदाय के साथ मिलाकर, DYOPATH विभिन्न आकार के संगठनों के लिए संचार, उत्पादकता और दैनिक कार्यप्रदर्शन बेहतर बनाने का लक्ष्य रखता है।

Junior Service Desk Analyst – Remote, United States

DYOPATH is seeking a junior Service Desk Analyst to deliver remote, first-level technical support to users across devices, software, and basic network systems. The role focuses on resolving service requests, documenting interactions, and escalating issues when needed.

विवरण

  • Handle technical support requests received by phone, email, and chat
  • Record every service desk interaction accurately in the ticketing system
  • Deliver first-level support for desktops, laptops, printers, mobile devices, software, and basic network problems
  • Troubleshoot and resolve issues where possible, escalating more complex cases appropriately
  • Drive service desk requests toward prompt and accurate resolution
  • Follow up with customers or employees to confirm their issues are resolved and expectations are met
  • Build technical capability through training, certifications, and independent learning
  • Contribute to special projects as assigned
  • Act as the primary support contact, helping users restore productivity while developing technical expertise

आवश्यकताएँ

  • A high school diploma or equivalent is required
  • An associate or bachelor’s degree in computer science or a related field is preferred
  • Relevant certifications are valued, including HDI Support Center Analyst, ITIL Foundation, and Microsoft 365 Certified: Fundamentals; candidates pursuing these certifications are also considered
  • One to two years of technical support experience, ideally in a service desk setting
  • Strong customer service skills and the ability to explain technical concepts clearly to nontechnical users
  • Working knowledge of Microsoft Office, Windows operating systems, and basic network troubleshooting
  • Familiarity with ITIL or comparable service management frameworks is a plus
  • Capability to work independently while contributing effectively within a team
  • Strong analytical thinking and problem-solving skills
  • Ability to manage competing tasks and set priorities effectively
  • Must reside in the United States

लाभ

  • Medical, dental, and vision insurance coverage
  • Life insurance
  • 401(k) plan with company matching
  • “You Pick a Day” paid holiday
  • Flexible spending and health savings account options
  • Pet insurance
  • Additional benefits may be available
  • Certification support and opportunities for career development

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