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DYOPATH nodrošina IT konsultācijas un tehnoloģiju pakalpojumus, kas palīdz organizācijām stiprināt drošību, pārvaldīt sarežģītu infrastruktūru un strādāt efektīvāk. Uzņēmuma darbība aptver kiberdrošību, pārvaldītus drošības pakalpojumus, mākoņpakalpojumus, IT ārpakalpojumus un plašāku pārvaldīto pakalpojumu klāstu. DYOPATH atbalsta klientus, risinot kiberapdraudējumu, mainīgas tehnoloģiju vides un ierobežotas specializētu speciālistu pieejamības radītās problēmas. Apvienojot drošas un uzticamas IT darbības ar praktisku pakalpojumu sniegšanu, DYOPATH cenšas uzlabot dažāda lieluma organizāciju komunikāciju, produktivitāti un ikdienas darbību.
Junior Service Desk Analyst – Remote, United States
DYOPATH is seeking a junior Service Desk Analyst to deliver remote, first-level technical support to users across devices, software, and basic network systems. The role focuses on resolving service requests, documenting interactions, and escalating issues when needed.
Apraksts
- Handle technical support requests received by phone, email, and chat
- Record every service desk interaction accurately in the ticketing system
- Deliver first-level support for desktops, laptops, printers, mobile devices, software, and basic network problems
- Troubleshoot and resolve issues where possible, escalating more complex cases appropriately
- Drive service desk requests toward prompt and accurate resolution
- Follow up with customers or employees to confirm their issues are resolved and expectations are met
- Build technical capability through training, certifications, and independent learning
- Contribute to special projects as assigned
- Act as the primary support contact, helping users restore productivity while developing technical expertise
Prasības
- A high school diploma or equivalent is required
- An associate or bachelor’s degree in computer science or a related field is preferred
- Relevant certifications are valued, including HDI Support Center Analyst, ITIL Foundation, and Microsoft 365 Certified: Fundamentals; candidates pursuing these certifications are also considered
- One to two years of technical support experience, ideally in a service desk setting
- Strong customer service skills and the ability to explain technical concepts clearly to nontechnical users
- Working knowledge of Microsoft Office, Windows operating systems, and basic network troubleshooting
- Familiarity with ITIL or comparable service management frameworks is a plus
- Capability to work independently while contributing effectively within a team
- Strong analytical thinking and problem-solving skills
- Ability to manage competing tasks and set priorities effectively
- Must reside in the United States
Priekšrocības
- Medical, dental, and vision insurance coverage
- Life insurance
- 401(k) plan with company matching
- “You Pick a Day” paid holiday
- Flexible spending and health savings account options
- Pet insurance
- Additional benefits may be available
- Certification support and opportunities for career development
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