dcbel
dcbel
51 – 200 कर्मचारी
SaaSऊर्जाहार्डवेयर
dcbel आधुनिक घरों के लिए ऊर्जा तकनीक विकसित करता है। यह हार्डवेयर और सॉफ़्टवेयर को मिलाकर घर के मालिकों को नवीकरणीय ऊर्जा का बेहतर उपयोग करने में मदद करता है। इसका प्रमुख उत्पाद Ara स्मार्ट होम एनर्जी स्टेशन है, जो ऊर्जा से जुड़े कई अनुप्रयोगों को एक साथ लाता है और घरेलू ऊर्जा उपयोग के अधिक कनेक्टेड और व्यक्तिगत प्रबंधन में सहायता करता है। ऊर्जा, हार्डवेयर और SaaS क्षेत्रों में काम करते हुए, dcbel ऐसे उपकरणों पर ध्यान केंद्रित करता है जो दक्षता बढ़ा सकते हैं, लागत प्रबंधन में मदद कर सकते हैं और अधिक टिकाऊ घरेलू ऊर्जा प्रणालियों का समर्थन कर सकते हैं।

Full-Time Customer Support Specialist at dcbel (Hybrid)

Support dcbel customers using residential solar, energy storage, and electric-vehicle products. Troubleshoot issues through chat, phone, and email while coordinating technical resolutions across support teams.

विवरण

  • Deliver first-line troubleshooting for dcbel Ara products and related services
  • Arrange second-line technical assistance and field visits when needed
  • Answer customer questions, recommend appropriate solutions, and explain product features
  • Support customers through chat, telephone, email, and live-chat channels
  • Provide precise, professional responses that promote strong customer satisfaction
  • Assess customers’ home configurations to identify setup and product problems
  • Help users operate and manage their products while creating valuable support interactions
  • Meet response-time service levels across email, chat, and phone support
  • Escalate issues internally while remaining accountable for the customer journey through resolution
  • Record customer conversations, technical problems, and outcomes in the CRM and knowledge base
  • Track complaints across support channels and address emerging concerns proactively
  • Collect customer feedback and communicate relevant insights to internal stakeholders
  • Give accurate, prompt updates on orders and service-related information requests
  • Report service breakdowns and customer concerns to the company
  • Work with Sales and Field Operations to achieve high customer-service standards
  • Complete missing customer-profile information by asking thoughtful questions and building rapport

आवश्यकताएँ

  • Background in frontline customer support, field service, or a comparable role
  • Working knowledge of residential solar and storage systems, household operations, and troubleshooting
  • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
  • Availability for a set shift pattern that includes some evenings and weekends
  • Excellent written and verbal communication and interpersonal abilities
  • Strong listening skills with the ability to engage customers effectively
  • Capacity to build trust and maintain constructive relationships with customers and colleagues
  • Professional, courteous telephone presence
  • Self-directed work style with minimal supervision
  • Ability to manage multiple tasks while using several systems and assisting customers
  • Sound judgment when addressing customer issues and deciding when to escalate
  • Experience with help desk software is an asset
  • Fluency in French and English for all spoken and written communication

लाभ

  • Join a company supported by respected global investors and protected by patents for its energy technology
  • Develop professionally alongside blue-chip partners and an experienced, collaborative energy team

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