Sitetracker
Sitetracker
Sitetracker जटिल और बड़े पैमाने वाले बुनियादी ढाँचा कार्यक्रमों के लिए क्लाउड-आधारित परिनियोजन संचालन प्रबंधन सॉफ़्टवेयर प्रदान करता है। इसका प्लेटफ़ॉर्म दूरसंचार, नवीकरणीय ऊर्जा, यूटिलिटी तथा निर्माण और इंजीनियरिंग संगठनों को परियोजनाओं, साइटों और परिसंपत्तियों का समन्वय करने में मदद करता है, साथ ही परिचालन दृश्यता बेहतर बनाने के लिए भू-स्थानिक डेटा का उपयोग करता है। इन कार्यप्रवाहों को एक साथ लाकर, Sitetracker वितरित बुनियादी ढाँचा परिनियोजन में अधिक सुसंगत क्रियान्वयन और बेहतर परियोजना अर्थशास्त्र का समर्थन करता है।

Customer Success Manager, Mexico (Remote)

Guide Sitetracker customers through implementation, adoption, renewals, and account growth. Build success plans, manage stakeholder relationships and KPIs, and demonstrate the platform’s business value.

विवरण

  • Guide customers through implementation, launch, and adoption of the Sitetracker platform.
  • Act as each customer’s primary contact, advocate, and trusted advisor.
  • Connect customer business objectives with Sitetracker capabilities and demonstrate the resulting value.
  • Set regular customer touchpoints and develop action plans tied to KPIs.
  • Drive user adoption and customer advocacy to support retention and growth.
  • Develop customer references that support global sales efforts.
  • Create strategic account plans to support product expansion.
  • Coordinate with Product and Engineering on customer requests, roadmaps, and customizations.
  • Build and deliver customer success plans tailored to each account.
  • Manage a portfolio of approximately 30–35 accounts.
  • Use customer health, product usage, and engagement signals to identify retention risks and growth opportunities.
  • Lead customer business reviews that show measurable value and connect Sitetracker capabilities to customer priorities.
  • Scale communications for different customer roles, industries, and regions.
  • Build repeatable engagement frameworks and data-informed portfolio management processes.
  • Share customer insights and effective practices to help grow the Customer Success organization.

आवश्यकताएँ

  • Experience managing a portfolio of mid-market customers and driving renewals.
  • Excellent written communication skills.
  • Enthusiasm for customer success.
  • Commitment to ongoing personal development.
  • Ability to build strong relationships with senior stakeholders and project sponsors.
  • Ability to develop and deliver customer communication plans.
  • Understanding of customer use cases and Sitetracker platform adoption.
  • Ability to identify, deliver, and explain solution value and return on investment.
  • Ability to define and measure KPIs tied to business outcomes and value realization.
  • Ability to identify opportunities to generate additional revenue.
  • Strong technical understanding of deployed solutions and Sitetracker platform capabilities.
  • Ability to complete internal certifications.
  • Ability to troubleshoot independently.
  • Experience with or ability to use Salesforce and tools for monitoring customer health, product adoption, and engagement.
  • Ability to communicate with customers in English and Spanish.

लाभ

  • Internal certifications to build product knowledge and support independent troubleshooting.
  • Opportunities for personal development.
  • Remote work arrangement.

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