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Sitetracker
Sitetracker
201 – 500 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăTelecomunicații
Sitetracker oferă software de gestionare a operațiunilor de implementare, bazat pe cloud, pentru programe complexe de infrastructură desfășurate la scară largă. Platforma sa ajută organizațiile din telecomunicații, energie regenerabilă, utilități, construcții și inginerie să coordoneze proiecte, locații și active, folosind date geospațiale pentru a îmbunătăți vizibilitatea operațională. Prin reunirea acestor fluxuri de lucru, Sitetracker susține o execuție mai consecventă și rezultate economice mai solide pentru proiectele de implementare a infrastructurii distribuite.
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Locurile de muncă ale companiei

Customer Success Manager, Mexico (Remote)

Guide Sitetracker customers through implementation, adoption, renewals, and account growth. Build success plans, manage stakeholder relationships and KPIs, and demonstrate the platform’s business value.

MXMexicRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăManager de succes al cliențilorSuccesul clienților

Descriere

  • Guide customers through implementation, launch, and adoption of the Sitetracker platform.
  • Act as each customer’s primary contact, advocate, and trusted advisor.
  • Connect customer business objectives with Sitetracker capabilities and demonstrate the resulting value.
  • Set regular customer touchpoints and develop action plans tied to KPIs.
  • Drive user adoption and customer advocacy to support retention and growth.
  • Develop customer references that support global sales efforts.
  • Create strategic account plans to support product expansion.
  • Coordinate with Product and Engineering on customer requests, roadmaps, and customizations.
  • Build and deliver customer success plans tailored to each account.
  • Manage a portfolio of approximately 30–35 accounts.
  • Use customer health, product usage, and engagement signals to identify retention risks and growth opportunities.
  • Lead customer business reviews that show measurable value and connect Sitetracker capabilities to customer priorities.
  • Scale communications for different customer roles, industries, and regions.
  • Build repeatable engagement frameworks and data-informed portfolio management processes.
  • Share customer insights and effective practices to help grow the Customer Success organization.

Cerințe

  • Experience managing a portfolio of mid-market customers and driving renewals.
  • Excellent written communication skills.
  • Enthusiasm for customer success.
  • Commitment to ongoing personal development.
  • Ability to build strong relationships with senior stakeholders and project sponsors.
  • Ability to develop and deliver customer communication plans.
  • Understanding of customer use cases and Sitetracker platform adoption.
  • Ability to identify, deliver, and explain solution value and return on investment.
  • Ability to define and measure KPIs tied to business outcomes and value realization.
  • Ability to identify opportunities to generate additional revenue.
  • Strong technical understanding of deployed solutions and Sitetracker platform capabilities.
  • Ability to complete internal certifications.
  • Ability to troubleshoot independently.
  • Experience with or ability to use Salesforce and tools for monitoring customer health, product adoption, and engagement.
  • Ability to communicate with customers in English and Spanish.

Beneficii

  • Internal certifications to build product knowledge and support independent troubleshooting.
  • Opportunities for personal development.
  • Remote work arrangement.

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