Swan
Swan
Swan este o companie de tehnologie financiară care oferă infrastructură bancară integrată prin API-uri. Platforma sa permite companiilor să adauge conturi, carduri și funcționalități de plată sub propria marcă în produsele și fluxurile lor de lucru. Prin furnizarea tehnologiei bancare și a cadrului de reglementare din spatele acestor servicii, Swan ajută companiile să integreze funcții financiare în domenii precum tehnologia imobiliară și tehnologia pentru resurse umane, păstrându-și în același timp atenția asupra produselor de bază.

KYC Supervisor, French Market

Lead KYC and KYB reviews for the French market, resolving complex cases and coaching a compliance team. Help Swan scale its embedded banking operations while working within regulated financial services.

Descriere

  • Review KYC and KYB cases in line with applicable laws and internal rules.
  • Resolve complex and unusual cases with tailored, compliant solutions.
  • Keep up with regulatory changes and continue developing your compliance expertise.
  • Train new team members on KYC procedures, regulatory requirements, internal tools, and review standards.
  • Hold regular one-to-one meetings and give practical feedback on operations.
  • Spot training needs, create individual development plans, and run focused small-group sessions.
  • Coordinate schedules, approve leave, and maintain shift coverage to meet service-level targets.
  • Oversee daily workflows, team objectives, service levels, and quality standards.
  • Work with Product, Engineering, and Risk to improve KYC processes.
  • Introduce and refine procedures across stakeholder teams.
  • Carry out quality checks and lead ongoing improvement initiatives.
  • Track team results against performance targets.

Cerințe

  • At least three years of KYC, AML, or financial security experience in fintech, payments, banking, or a fast-paced startup or scale-up.
  • Preferably one or more years of experience supervising or mentoring a team.
  • Strong knowledge of AML/CFT regulations and a risk-aware mindset.
  • Practical experience managing team performance, setting and tracking KPIs, monitoring productivity, and delivering structured coaching or training.
  • Experience onboarding and training colleagues.
  • Experience improving internal processes for greater efficiency and scale.
  • Strong analytical skills, attention to detail, and a data-driven approach.
  • Able to prioritize in a fast-moving operations environment and handle urgent cases without compromising compliance.
  • High proficiency with modern compliance platforms and CRMs, such as Zendesk, Forest, and Next Matter.
  • Proactive and willing to take a hands-on approach.
  • Excellent English communication and fluency in German, Dutch, French, Spanish, or Italian.
  • Willingness to work under a freelance contract.

Beneficii

  • Supportive work environment.
  • Commitment to diversity, equity, and inclusion.
  • Recruitment process includes a take-home assignment and a panel presentation.

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