Boldr
Boldr
Boldr एक वैश्विक प्रबंधित आउटसोर्सिंग और रोजगार सेवाओं की कंपनी है, जो व्यवसायों को वितरित टीम बनाने और संचालित करने में सहायता करती है। प्रमाणित B कॉरपोरेशन के रूप में, यह नैतिक आउटसोर्सिंग पर ध्यान देती है और ग्राहक अनुभव, इंजीनियरिंग, डेटा तथा तकनीकी टीमों का विकास अपने ग्राहकों के ब्रांड के विस्तार के रूप में करती है। Boldr मुख्य रूप से ईकॉमर्स और SaaS कंपनियों को सेवाएँ देती है तथा 100 से अधिक ग्राहक साझेदारों के लिए वैश्विक भर्ती, ऑनबोर्डिंग और प्रदर्शन प्रबंधन प्रदान करती है। इसका दृष्टिकोण परिचालन सहायता को सामाजिक स्थिरता से जोड़ता है और इसका उद्देश्य ग्राहकों, टीम सदस्यों तथा उन समुदायों के लिए दीर्घकालिक मूल्य बनाना है जहाँ यह काम करती है।

Customer Advocate – Pasig, Philippines (Hybrid)

Support customers for Boldr by resolving inquiries and complaints with empathy and professionalism. Track and escalate issues, maintain product knowledge, and help improve customer satisfaction and service processes.

विवरण

  • Provide customers with accurate, complete information through empathetic, courteous, and professional service
  • Document, prioritize, monitor, and resolve customer issues through effective problem tracking
  • Escalate issues promptly and appropriately to meet internal and external service expectations
  • Recommend opportunities for ongoing process and service improvements
  • Deliver high-quality customer support that strengthens satisfaction
  • Coordinate with the external team to maintain current product and service knowledge

आवश्यकताएँ

  • At least 6 months to 1 year of customer service experience in email, phone, or chat support
  • Basic familiarity with cloud applications such as Google Drive, Google Sheets, and Google Docs, plus Microsoft Office
  • Excellent reading comprehension and strong verbal and written communication skills
  • Strong phone-based customer contact and handling skills
  • Ability to understand and explain complex ideas to customers verbally and in writing
  • Ability to learn and navigate new technologies, systems, and applications quickly
  • Openness to receiving feedback constructively
  • Intermediate knowledge of common customer experience best practices
  • Customer-focused approach with the flexibility to adapt to different personalities and situations

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