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Dakota Software
Dakota Software
51 – 200 कर्मचारी
परामर्शलॉजिस्टिक्सस्वास्थ्य सेवा
Dakota Software उन संगठनों के लिए पर्यावरण, स्वास्थ्य और सुरक्षा (EHS) अनुपालन समाधान विकसित करती है, जो जटिल नियामकीय दायित्वों और कार्यस्थल सुरक्षा की जिम्मेदारियों का प्रबंधन करते हैं। इसका ProActivity Suite अनुपालन प्रबंधन, प्रशिक्षण, विश्लेषण और संबंधित संचालन उपकरणों को एक साथ लाता है, ताकि टीमें अपने दायित्वों पर नज़र रख सकें, सुरक्षा कार्यक्रमों को मजबूत बना सकें और बेहतर जानकारी के आधार पर निर्णय ले सकें। कंपनी परामर्श, स्वास्थ्य सेवा और लॉजिस्टिक्स सहित विभिन्न क्षेत्रों के संगठनों को सेवाएँ देती है और EHS प्रक्रियाओं को अधिक सुसंगत, मापनीय और टिकाऊ बनाने पर ध्यान केंद्रित करती है।
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कंपनी की नौकरियाँ

Client Success Manager – Dakota Software (United States Remote)

Lead client relationships throughout SaaS implementation, adoption, and value realization. Manage onboarding projects, stakeholder communications, renewals, expansions, and account success metrics.

USसंयुक्त राज्यCTकनेक्टिकटFLफ़्लोरिडाILइलिनॉयKSकंसासLAलुइज़ियानाMIमिशिगनNEनेब्रास्काNJन्यू जर्सीNYन्यूयॉर्कNCउत्तरी कैरोलिनाOHओहायोORओरेगनPAपेंसिल्वेनियाTNटेनेसीTXटेक्सासVAवर्जीनियाWAवॉशिंगटन
$65,000 – $75,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Serve as the primary contact for new and existing clients
  • Guide clients through software implementation and adoption
  • Drive broad software adoption and help clients realize business value to support long-term retention
  • Own client projects and serve as an escalation point for internal and external resources
  • Manage client onboarding projects through successful outcomes while accelerating time to value
  • Engage client stakeholders to understand their business goals and objectives
  • Partner with the Business Analyst to define solutions for client requests and project approaches
  • Develop Statements of Work (SOWs) and project plans aligned with project milestones
  • Track work-request completion and coordinate deployment schedules for client sites
  • Resolve issues and roadblocks through communication, information gathering, and requirements clarification
  • Coordinate project communications for stakeholders and project team members
  • Identify and manage project risks with clients
  • Establish KPIs and success metrics to drive early adoption
  • Maintain client relationships, measure satisfaction, and educate clients about new features
  • Identify upsell opportunities, account expansions, and renewals within existing customer relationships
  • Forecast sales projections and deal values
  • Keep management informed of developments across major accounts

आवश्यकताएँ

  • Reside in one of the following states: CT, FL, GA, IL, KS, MI, NC, NE, NJ, NY, OH, PA, TN, TX, VA, OR, WA, or LA
  • Bachelor’s degree in Sales, Business Administration, or a related field, or equivalent experience
  • Experience in a customer-facing role such as customer success, account management, sales, or consulting
  • Customer Success experience in a SaaS business preferred
  • SaaS software sales experience preferred
  • Strong oral and written communication skills
  • Ability to identify needs and develop solutions to problems
  • Logical information-processing skills
  • Strong time-management and prioritization skills to meet tight deadlines
  • Ability to follow instructions and apply proven methods or techniques to support client success
  • Active listening skills and empathy for client experiences to build supportive, trustworthy relationships
  • Ability to deliver high-quality presentations
  • Ability to persuade others to change their views or behavior
  • Ability to bring people together and negotiate effectively
  • Proven ability to work independently and collaboratively
  • Ability to learn new technologies quickly

लाभ

  • Bonus

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