Dakota Software develops Environmental, Health, and Safety (EHS) compliance solutions for organizations managing complex regulatory and workplace safety responsibilities. Its ProActivity Suite brings together compliance management, training, analytics, and related operational tools to help teams track obligations, strengthen safety programs, and make better-informed decisions. The company serves organizations across sectors including consulting, healthcare, and logistics, with a focus on making EHS processes more consistent, measurable, and sustainable.
Client Success Manager – Dakota Software (United States Remote)
Lead client relationships throughout SaaS implementation, adoption, and value realization. Manage onboarding projects, stakeholder communications, renewals, expansions, and account success metrics.
Description
- Serve as the primary contact for new and existing clients
- Guide clients through software implementation and adoption
- Drive broad software adoption and help clients realize business value to support long-term retention
- Own client projects and serve as an escalation point for internal and external resources
- Manage client onboarding projects through successful outcomes while accelerating time to value
- Engage client stakeholders to understand their business goals and objectives
- Partner with the Business Analyst to define solutions for client requests and project approaches
- Develop Statements of Work (SOWs) and project plans aligned with project milestones
- Track work-request completion and coordinate deployment schedules for client sites
- Resolve issues and roadblocks through communication, information gathering, and requirements clarification
- Coordinate project communications for stakeholders and project team members
- Identify and manage project risks with clients
- Establish KPIs and success metrics to drive early adoption
- Maintain client relationships, measure satisfaction, and educate clients about new features
- Identify upsell opportunities, account expansions, and renewals within existing customer relationships
- Forecast sales projections and deal values
- Keep management informed of developments across major accounts
Requirements
- Reside in one of the following states: CT, FL, GA, IL, KS, MI, NC, NE, NJ, NY, OH, PA, TN, TX, VA, OR, WA, or LA
- Bachelor’s degree in Sales, Business Administration, or a related field, or equivalent experience
- Experience in a customer-facing role such as customer success, account management, sales, or consulting
- Customer Success experience in a SaaS business preferred
- SaaS software sales experience preferred
- Strong oral and written communication skills
- Ability to identify needs and develop solutions to problems
- Logical information-processing skills
- Strong time-management and prioritization skills to meet tight deadlines
- Ability to follow instructions and apply proven methods or techniques to support client success
- Active listening skills and empathy for client experiences to build supportive, trustworthy relationships
- Ability to deliver high-quality presentations
- Ability to persuade others to change their views or behavior
- Ability to bring people together and negotiate effectively
- Proven ability to work independently and collaboratively
- Ability to learn new technologies quickly
Benefits
- Bonus