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Clario
Clario
5,001 – 10,000 कर्मचारी
H1B वीज़ा प्रायोजकपरामर्शलॉजिस्टिक्सस्वास्थ्य सेवा
Clario ऐसी प्रौद्योगिकी और सेवाएँ विकसित करता है जो अध्ययन शुरू होने से लेकर उनके क्रियान्वयन तक नैदानिक परीक्षणों में सहायता करती हैं। इसका नैदानिक परीक्षण प्रबंधन प्लेटफ़ॉर्म इलेक्ट्रॉनिक नैदानिक परिणाम आकलन, हृदय सुरक्षा, मेडिकल इमेजिंग, सटीक गति और श्वसन निगरानी के समाधान एक साथ लाता है। ये समाधान ऑन्कोलॉजी, कार्डियोलॉजी और न्यूरोलॉजी जैसे उपचार क्षेत्रों में उपयोग किए जाते हैं। Clario अंतिम बिंदु के विश्लेषण के लिए कृत्रिम बुद्धिमत्ता का भी उपयोग करता है, जिससे शोध दल रोगी की गोपनीयता और सुरक्षा को बनाए रखते हुए परीक्षण संबंधी एकरूप डेटा एकत्र कर सकें। कंपनी विकेंद्रीकृत और हाइब्रिड अध्ययन मॉडलों के साथ काम करती है और देशों के वैश्विक नेटवर्क में नैदानिक अनुसंधान कार्यक्रमों को सेवाएँ प्रदान करती है। Clario में करियर स्वास्थ्य प्रौद्योगिकी, नैदानिक डेटा संचालन और दवा अनुसंधान में उपयोग किए जाने वाले उपकरणों के विकास में योगदान देने के अवसर प्रदान करते हैं।
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कंपनी की नौकरियाँ

Client Success Director

Lead strategic client accounts for Clario’s regulated clinical technology platforms. Drive retention, growth, service delivery, and commercial results.

USसंयुक्त राज्यरिमोटपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Build trusted relationships with key client stakeholders and establish suitable account governance.
  • Act as the primary strategic contact for assigned clients across Clario’s business units.
  • Work with clients to understand their objectives and partner with Sales and Operations on account strategies.
  • Represent customer needs internally and align expectations with clients.
  • Educate clients about Clario products and services to support growth and maximize value.
  • Turn client feedback into actions that improve Net Promoter Score, retention, and renewals.
  • Partner with Sales to advance cross-sell and upsell opportunities through client relationships.
  • Track account health, including service-level agreements, key performance indicators, and deliverables, and address risks early.
  • Resolve issues promptly and effectively while minimizing effects on patients and service users.
  • Work with clients and internal teams to improve services continuously and develop innovative solutions.
  • Build lasting partnerships and encourage key contacts to advocate for the Clario brand.
  • Assess performance through relationship health, including NPS and relationship depth, account results, revenue growth, and profitability.

आवश्यकताएँ

  • Bachelor’s degree or equivalent experience.
  • At least 5 years managing complex client accounts with commercial and service delivery responsibilities.
  • At least 3 years in life sciences; clinical data or endpoint collection services experience is preferred.
  • Ability to work independently and deliver results in a global, matrixed environment.
  • Ability to communicate and collaborate across organizational levels, including with executive leadership, Quality, Medical, R&D, and Operations.
  • Commercial acumen focused on client satisfaction and value realization.
  • Ability to manage change through clear communication and stakeholder alignment.
  • Strategic thinking and ability to develop and carry out short- and long-term account strategies.
  • Conflict management skills with a logical, diplomatic, solutions-oriented approach.
  • Strong interpersonal and communication skills, including writing, speaking, organization, adaptability, emotional intelligence, and relationship management.

लाभ

  • Competitive compensation.
  • Health, dental, and vision coverage.
  • Retirement savings plan with company contribution.
  • Paid time off and company holidays.

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