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Vouched
Vouched
11 – 50 कर्मचारी
H1B वीज़ा प्रायोजकअनुपालनखाद्य और पेयस्वास्थ्य सेवा
Vouched उन व्यवसायों के लिए AI-संचालित डिजिटल पहचान सत्यापन तकनीक विकसित करता है जिन्हें तेज़ ऑनबोर्डिंग, अधिक मज़बूत धोखाधड़ी रोकथाम और नियमों के अनुरूप ग्राहक सत्यापन की आवश्यकता होती है। इसका प्लेटफ़ॉर्म मौजूदा प्रणालियों के साथ एकीकृत होता है और स्वास्थ्य सेवा, वित्तीय सेवाओं, ऑटोमोटिव, खाद्य एवं पेय तथा अनुपालन-केंद्रित संचालन जैसे क्षेत्रों में उपयोग के मामलों का समर्थन करता है। पहचान जाँच को स्वचालित करके और सत्यापन में पक्षपात कम करने का लक्ष्य रखते हुए, Vouched टीमों को अधिक सुसंगत ग्राहक अनुभव बनाने तथा विभिन्न बाज़ारों में सत्यापन को बड़े स्तर पर लागू करने में सहायता करता है।
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कंपनी की नौकरियाँ

VP of Customer Success

Lead net revenue retention for Vouched’s identity verification and Know Your Agent products. Build the customer success playbook, team, renewal process, and expansion strategy.

USसंयुक्त राज्यरिमोटपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Own net revenue retention targets, tracking, gap analysis, and improvement initiatives
  • Create and run customer success processes for onboarding, adoption, account health, renewals, and expansion
  • Lead and develop customer success managers and implementation specialists
  • Develop practices to identify customer risks before they lead to churn
  • Work with Product to turn customer feedback into roadmap input
  • Advise the CEO and leadership team on customer health as a company-wide indicator
  • Manage the customer journey from contract through renewal, including onboarding schedules, adoption milestones, check-ins, escalations, and executive sponsorship
  • Use and help shape Pigeon CRM for forecasting, renewals, and account health
  • Represent customer perspectives across Vouched
  • Create renewal outreach with 90-, 60-, and 30-day cadences, templated communications, risk flags, and handoff procedures
  • Report customer health and net revenue retention trends to leadership
  • Establish a documented, staffed, and operational customer success playbook
  • Identify and address churn risks and escalations early
  • Develop the customer success team through coaching and resourcing
  • Create a customer feedback process with Product and Sales
  • Manage the expansion process from start to finish

आवश्यकताएँ

  • Have built or substantially scaled customer success at a SaaS company, with responsibility for net revenue retention
  • Bring a clear approach to customer success playbooks and experience working through changes in product, market, or team
  • Have experience developing and coaching customer success professionals
  • Communicate proactively and escalate issues early
  • Work effectively amid ambiguity across distinct identity verification and Know Your Agent product lines
  • Balance structured playbooks, processes, and forecasting with adaptability
  • Have served enterprise, mid-market, and small-business customers
  • Have experience with CRM and customer success tools
  • Be able to use Pigeon, Vouched’s in-house CRM, and shape its use for forecasting, renewals, and account health at scale

लाभ

  • Flexible paid time off
  • Healthcare coverage
  • Dental coverage
  • Vision coverage
  • 401(k) plan
  • Equity compensation
  • Flexible remote work arrangements
  • Parental leave
  • Performance-based bonus tied to net revenue retention targets

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