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Vouched
Vouched
11 – 50 Angajați
Sponsor pentru viza H1BAlimente și băuturiAsistență medicalăConformitate
Vouched dezvoltă tehnologie de verificare digitală a identității bazată pe inteligență artificială pentru companiile care au nevoie de integrarea mai rapidă a clienților, de o prevenire mai eficientă a fraudelor și de verificarea clienților în conformitate cu cerințele aplicabile. Platforma sa se integrează cu sistemele existente și acceptă utilizări în domeniul sănătății, al serviciilor financiare, al industriei auto, al alimentelor și băuturilor, precum și în operațiuni axate pe conformitate. Prin automatizarea verificărilor identității și urmărirea reducerii părtinirii în procesul de verificare, Vouched ajută echipele să creeze experiențe mai consecvente pentru clienți și să extindă verificarea pe mai multe piețe.
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Locurile de muncă ale companiei

VP of Customer Success

Lead net revenue retention for Vouched’s identity verification and Know Your Agent products. Build the customer success playbook, team, renewal process, and expansion strategy.

USStatele Unite ale AmericiiRemoteNormă întreagăLiderLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Own net revenue retention targets, tracking, gap analysis, and improvement initiatives
  • Create and run customer success processes for onboarding, adoption, account health, renewals, and expansion
  • Lead and develop customer success managers and implementation specialists
  • Develop practices to identify customer risks before they lead to churn
  • Work with Product to turn customer feedback into roadmap input
  • Advise the CEO and leadership team on customer health as a company-wide indicator
  • Manage the customer journey from contract through renewal, including onboarding schedules, adoption milestones, check-ins, escalations, and executive sponsorship
  • Use and help shape Pigeon CRM for forecasting, renewals, and account health
  • Represent customer perspectives across Vouched
  • Create renewal outreach with 90-, 60-, and 30-day cadences, templated communications, risk flags, and handoff procedures
  • Report customer health and net revenue retention trends to leadership
  • Establish a documented, staffed, and operational customer success playbook
  • Identify and address churn risks and escalations early
  • Develop the customer success team through coaching and resourcing
  • Create a customer feedback process with Product and Sales
  • Manage the expansion process from start to finish

Cerințe

  • Have built or substantially scaled customer success at a SaaS company, with responsibility for net revenue retention
  • Bring a clear approach to customer success playbooks and experience working through changes in product, market, or team
  • Have experience developing and coaching customer success professionals
  • Communicate proactively and escalate issues early
  • Work effectively amid ambiguity across distinct identity verification and Know Your Agent product lines
  • Balance structured playbooks, processes, and forecasting with adaptability
  • Have served enterprise, mid-market, and small-business customers
  • Have experience with CRM and customer success tools
  • Be able to use Pigeon, Vouched’s in-house CRM, and shape its use for forecasting, renewals, and account health at scale

Beneficii

  • Flexible paid time off
  • Healthcare coverage
  • Dental coverage
  • Vision coverage
  • 401(k) plan
  • Equity compensation
  • Flexible remote work arrangements
  • Parental leave
  • Performance-based bonus tied to net revenue retention targets

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51 – 200 Angajați
Sponsor pentru viza de lucrător calificatInteligență artificialăSaaSSecuritate cibernetică
USStatele Unite ale AmericiiRemoteNormă întreagăLiderLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Lead Reco’s AI-native customer success organization, guiding a team responsible for the post-sale customer journey. Drive retention, account growth, and security outcomes for B2B SaaS customers.

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