Client Success Director
ClarioLead strategic client accounts for Clario’s regulated clinical technology platforms. Drive retention, growth, service delivery, and commercial results.
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EnableComp पूरे संयुक्त राज्य अमेरिका में स्वास्थ्य सेवा प्रदाताओं और स्वास्थ्य प्रणालियों के लिए हेल्थकेयर रेवेन्यू साइकिल मैनेजमेंट सेवाएँ प्रदान करता है। इसका कार्य वेटरन्स एडमिनिस्ट्रेशन, श्रमिक मुआवज़े, मोटर वाहन दुर्घटनाओं और राज्य से बाहर के मेडिकेड से जुड़े जटिल दावों के साथ-साथ विभिन्न भुगतानकर्ता वर्गों में अस्वीकृतियों के प्रबंधन पर केंद्रित है। इंटेलिजेंट ऑटोमेशन और अपने स्वामित्व वाले E360 RCM™ प्लेटफ़ॉर्म के माध्यम से, EnableComp अधिक कुशल बिलिंग, सटीक प्रतिपूर्ति और बेहतर वसूली में सहायता करता है। नौकरी तलाशने वालों के लिए, कंपनी की प्रोफ़ाइल हेल्थकेयर संचालन, दावों, रेवेन्यू साइकिल मैनेजमेंट, बिलिंग तकनीक और ग्राहक सेवाओं से जुड़ी भूमिकाओं के लिए सबसे प्रासंगिक है।
Director of Client Success, Revenue Cycle Management
Lead hospital client relationships for EnableComp’s specialty revenue cycle management platform. Drive retention, implementation success, ROI reporting, and cross-sell growth.
विवरण
- Build client relationships through close partnership with operations and sales leaders.
- Support clients throughout sales, implementation, go-live, business review, and cross-sell stages.
- Lead Client Success activities for assigned accounts.
- Coordinate with EnableComp leadership to complete work professionally and on schedule.
- Oversee client surveys, scoring, KPI tracking, and retention goals.
- Monitor account performance goals and hold regular progress reviews.
- Communicate EnableComp’s value and ROI across its product lines.
- Prepare and deliver monthly and quarterly client reports.
- Create account-specific plans for communications, issue resolution, revenue growth, and cross-selling.
- Partner with IT and Product Support to correct and update files and improve automation.
- Arrange and participate in client meetings and conference calls.
- Prepare meeting agendas and presentations, document outcomes, and deliver follow-up materials.
- Support implementation launches and oversee post-implementation deliverables.
- Fulfill client commitments and sustain strong customer satisfaction.
- Attend internal client account reviews.
- Use independent judgment and discretion in carrying out responsibilities.
- Handle other duties as assigned.
आवश्यकताएँ
- Bachelor’s degree in business, sales, marketing, or a related field.
- Seven to ten years of account management experience in healthcare technology, particularly with hospital revenue cycle management.
- A comparable combination of education and experience may be accepted.
- Experience with claims billing and IT/EDI systems is preferred.
- Experience using CRM software such as Salesforce.
- Proficiency with computers and common office software, including Microsoft Word, Excel, and Outlook.
- Professional presentation skills for explaining analytics, results, and ROI.
- Strong commitment to client service.
- Ability to work independently and partner with internal teams and leaders.
- Excellent written and verbal communication skills.
- Ability to handle stressful circumstances and challenging conversations.
- Strong analytical and problem-solving abilities.
- Ability to balance competing priorities and adapt as needed.
- Availability for travel up to 30%.
लाभ
- Professional development and growth opportunities.
- Tools, resources, and support to advance your career.
- Employer recognized by Top Workplaces.
- Equal opportunity employment environment.
- Reasonable accommodations for qualified people with disabilities.
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