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EnableComp
EnableComp
501 – 1,000 Employees
ConsultingInsuranceLogistics
EnableComp provides healthcare revenue cycle management services for providers and health systems across the United States. Its work centers on complex claims involving Veterans Administration, Workers’ Compensation, motor vehicle accidents, and out-of-state Medicaid, along with denial management across payer classes. Using intelligent automation and its proprietary E360 RCM™ platform, EnableComp supports more efficient billing, accurate reimbursement, and stronger collections. For job seekers, the company’s profile is most relevant to roles connected to healthcare operations, claims, revenue cycle management, billing technology, and client services.
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Director of Client Success, Revenue Cycle Management

Lead hospital client relationships for EnableComp’s specialty revenue cycle management platform. Drive retention, implementation success, ROI reporting, and cross-sell growth.

USUnited StatesTNTennesseeRemoteFull-timeLeadEnglish RequiredCustomer SuccessCustomer Success Manager
SFDC

Description

  • Build client relationships through close partnership with operations and sales leaders.
  • Support clients throughout sales, implementation, go-live, business review, and cross-sell stages.
  • Lead Client Success activities for assigned accounts.
  • Coordinate with EnableComp leadership to complete work professionally and on schedule.
  • Oversee client surveys, scoring, KPI tracking, and retention goals.
  • Monitor account performance goals and hold regular progress reviews.
  • Communicate EnableComp’s value and ROI across its product lines.
  • Prepare and deliver monthly and quarterly client reports.
  • Create account-specific plans for communications, issue resolution, revenue growth, and cross-selling.
  • Partner with IT and Product Support to correct and update files and improve automation.
  • Arrange and participate in client meetings and conference calls.
  • Prepare meeting agendas and presentations, document outcomes, and deliver follow-up materials.
  • Support implementation launches and oversee post-implementation deliverables.
  • Fulfill client commitments and sustain strong customer satisfaction.
  • Attend internal client account reviews.
  • Use independent judgment and discretion in carrying out responsibilities.
  • Handle other duties as assigned.

Requirements

  • Bachelor’s degree in business, sales, marketing, or a related field.
  • Seven to ten years of account management experience in healthcare technology, particularly with hospital revenue cycle management.
  • A comparable combination of education and experience may be accepted.
  • Experience with claims billing and IT/EDI systems is preferred.
  • Experience using CRM software such as Salesforce.
  • Proficiency with computers and common office software, including Microsoft Word, Excel, and Outlook.
  • Professional presentation skills for explaining analytics, results, and ROI.
  • Strong commitment to client service.
  • Ability to work independently and partner with internal teams and leaders.
  • Excellent written and verbal communication skills.
  • Ability to handle stressful circumstances and challenging conversations.
  • Strong analytical and problem-solving abilities.
  • Ability to balance competing priorities and adapt as needed.
  • Availability for travel up to 30%.

Benefits

  • Professional development and growth opportunities.
  • Tools, resources, and support to advance your career.
  • Employer recognized by Top Workplaces.
  • Equal opportunity employment environment.
  • Reasonable accommodations for qualified people with disabilities.

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