LogoFresh Jobs Ahead
Clario
Clario
5,001 – 10,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Clario develops technology and services that support clinical trials from study initiation through implementation. Its clinical trial management platform brings together solutions for electronic clinical outcome assessments, cardiac safety, medical imaging, precision motion, and respiratory monitoring across therapeutic areas such as oncology, cardiology, and neurology. Clario also applies artificial intelligence to endpoint analysis, helping research teams collect consistent trial data while supporting patient privacy and safety. The company works with decentralized and hybrid study models and serves clinical research programs across a global network of countries. Careers at Clario offer opportunities to contribute to healthcare technology, clinical data operations, and the development of tools used in drug research.
LinkedIn
Company Jobs

Client Success Director

Lead strategic client accounts for Clario’s regulated clinical technology platforms. Drive retention, growth, service delivery, and commercial results.

USUnited StatesRemoteFull-timeLeadEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Build trusted relationships with key client stakeholders and establish suitable account governance.
  • Act as the primary strategic contact for assigned clients across Clario’s business units.
  • Work with clients to understand their objectives and partner with Sales and Operations on account strategies.
  • Represent customer needs internally and align expectations with clients.
  • Educate clients about Clario products and services to support growth and maximize value.
  • Turn client feedback into actions that improve Net Promoter Score, retention, and renewals.
  • Partner with Sales to advance cross-sell and upsell opportunities through client relationships.
  • Track account health, including service-level agreements, key performance indicators, and deliverables, and address risks early.
  • Resolve issues promptly and effectively while minimizing effects on patients and service users.
  • Work with clients and internal teams to improve services continuously and develop innovative solutions.
  • Build lasting partnerships and encourage key contacts to advocate for the Clario brand.
  • Assess performance through relationship health, including NPS and relationship depth, account results, revenue growth, and profitability.

Requirements

  • Bachelor’s degree or equivalent experience.
  • At least 5 years managing complex client accounts with commercial and service delivery responsibilities.
  • At least 3 years in life sciences; clinical data or endpoint collection services experience is preferred.
  • Ability to work independently and deliver results in a global, matrixed environment.
  • Ability to communicate and collaborate across organizational levels, including with executive leadership, Quality, Medical, R&D, and Operations.
  • Commercial acumen focused on client satisfaction and value realization.
  • Ability to manage change through clear communication and stakeholder alignment.
  • Strategic thinking and ability to develop and carry out short- and long-term account strategies.
  • Conflict management skills with a logical, diplomatic, solutions-oriented approach.
  • Strong interpersonal and communication skills, including writing, speaking, organization, adaptability, emotional intelligence, and relationship management.

Benefits

  • Competitive compensation.
  • Health, dental, and vision coverage.
  • Retirement savings plan with company contribution.
  • Paid time off and company holidays.

Related Jobs