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Clario
Clario
5001 – 10 000 Darbinieki
H1B vīzas sponsorsKonsultācijasLoģistikaVeselības aprūpe
Clario izstrādā tehnoloģijas un pakalpojumus, kas atbalsta klīniskos pētījumus no pētījuma uzsākšanas līdz tā īstenošanai. Uzņēmuma klīnisko pētījumu pārvaldības platforma apvieno risinājumus elektroniskai klīnisko iznākumu novērtēšanai, sirds drošības uzraudzībai, medicīniskajai attēlveidošanai, precīzai kustību uzraudzībai un elpošanas monitoringam tādās terapeitiskajās jomās kā onkoloģija, kardioloģija un neiroloģija. Clario izmanto mākslīgo intelektu arī iznākumu analīzē, palīdzot pētniecības komandām vākt konsekventus pētījumu datus, vienlaikus atbalstot pacientu privātumu un drošību. Uzņēmums strādā ar decentralizētiem un hibrīdiem pētījumu modeļiem un apkalpo klīniskās pētniecības programmas globālā valstu tīklā. Darbs Clario sniedz iespēju dot ieguldījumu veselības aprūpes tehnoloģiju, klīnisko datu operāciju un zāļu pētniecībā izmantotu rīku izstrādē.
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Vakances uzņēmumā

Client Success Director

Lead strategic client accounts for Clario’s regulated clinical technology platforms. Drive retention, growth, service delivery, and commercial results.

USAmerikas Savienotās ValstisAttālinātiPilna slodzeVadošais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Build trusted relationships with key client stakeholders and establish suitable account governance.
  • Act as the primary strategic contact for assigned clients across Clario’s business units.
  • Work with clients to understand their objectives and partner with Sales and Operations on account strategies.
  • Represent customer needs internally and align expectations with clients.
  • Educate clients about Clario products and services to support growth and maximize value.
  • Turn client feedback into actions that improve Net Promoter Score, retention, and renewals.
  • Partner with Sales to advance cross-sell and upsell opportunities through client relationships.
  • Track account health, including service-level agreements, key performance indicators, and deliverables, and address risks early.
  • Resolve issues promptly and effectively while minimizing effects on patients and service users.
  • Work with clients and internal teams to improve services continuously and develop innovative solutions.
  • Build lasting partnerships and encourage key contacts to advocate for the Clario brand.
  • Assess performance through relationship health, including NPS and relationship depth, account results, revenue growth, and profitability.

Prasības

  • Bachelor’s degree or equivalent experience.
  • At least 5 years managing complex client accounts with commercial and service delivery responsibilities.
  • At least 3 years in life sciences; clinical data or endpoint collection services experience is preferred.
  • Ability to work independently and deliver results in a global, matrixed environment.
  • Ability to communicate and collaborate across organizational levels, including with executive leadership, Quality, Medical, R&D, and Operations.
  • Commercial acumen focused on client satisfaction and value realization.
  • Ability to manage change through clear communication and stakeholder alignment.
  • Strategic thinking and ability to develop and carry out short- and long-term account strategies.
  • Conflict management skills with a logical, diplomatic, solutions-oriented approach.
  • Strong interpersonal and communication skills, including writing, speaking, organization, adaptability, emotional intelligence, and relationship management.

Priekšrocības

  • Competitive compensation.
  • Health, dental, and vision coverage.
  • Retirement savings plan with company contribution.
  • Paid time off and company holidays.

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