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Koofen
Koofen
1 – 10 Darbinieki
Koofen’s profile provides no confirmed details about its business, products, or sector. Its LinkedIn listing identifies it as Koofen Farms, but the available information does not establish what the company does or what roles it is hiring for.
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Vakances uzņēmumā

Head of Customer Success at FarmRaise

Lead customer success for FarmRaise’s Passport platform and Grower Concierge service as they scale. Own enterprise partner relationships, seasonal teams, renewals, service quality, and unit economics.

USAmerikas Savienotās Valstis
150 000 $ – 175 000 $ / gads
AttālinātiPilna slodzeVadošais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Manage partner relationships from sales handoff through implementation, adoption, and renewal.
  • Work with sales to expand accounts and shorten the time from contract signing to program launch.
  • Build and grow Grower Concierge as a business line.
  • Recruit, train, and manage a seasonal team.
  • Improve the service playbook and take responsibility for quality, outcomes, and unit economics.
  • Coach and develop implementation, partner success, and concierge staff.
  • Clarify team responsibilities, handoffs, and escalation routes.
  • Create reusable templates, playbooks, and post-launch reviews to support consistent partner launches.
  • Track and report partner health, grower outcomes, satisfaction, and service costs.
  • Act as the primary day-to-day contact for enterprise partners, working alongside the founders.
  • Organize partner and grower feedback into prioritized recommendations for product and engineering.
  • Work with the founding team as a member of FarmRaise’s leadership group.

Prasības

  • Bring at least 7 years of experience in customer success, implementation, or account management, including 3 or more years leading teams.
  • Show an entrepreneurial record of building a new operation and being accountable for its results.
  • Be comfortable working through uncertainty and deciding with incomplete information.
  • Have experience managing and training hourly or seasonal teams on complex, rules-based work.
  • Communicate with confidence to enterprise customers and represent the company directly.
  • Understand operating metrics and the costs involved in delivering a service.
  • Have used automation or AI to help scale a service team.
  • Agriculture experience or work with farmers is a plus.
  • Experience with government, conservation, or carbon programs is a plus.
  • Contact center or managed service operations experience is a plus.
  • Be based in the United States and authorized to work there.

Priekšrocības

  • Performance-linked variable pay.
  • Equity ownership.
  • Health coverage.
  • Dental coverage.
  • Vision coverage.
  • 401(k) plan.
  • Flexible paid time off.
  • Stipend for remote work setup.
  • Occasional travel to partner sites and team offsites.

Saistītās vakances

Waymark

Senior Partner Success Manager

Waymark
11 – 50 Darbinieki
Mākslīgais intelektsMārketingsReklāma
USAmerikas Savienotās Valstis
82 000 $ – 137 000 $ / gads
AttālinātiPilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Lead account strategy, reporting, and cross-functional work with managed care organizations and health systems at Waymark, a healthcare technology company serving Medicaid populations.

Atvērt
Reco

Director of Customer Success

Reco
51 – 200 Darbinieki
Kvalificēta darbinieka vīzas sponsorsKiberdrošībaMākslīgais intelektsSaaS
USAmerikas Savienotās ValstisAttālinātiPilna slodzeVadošais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Lead Reco’s AI-native customer success organization, guiding a team responsible for the post-sale customer journey. Drive retention, account growth, and security outcomes for B2B SaaS customers.

Atvērt