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Head of Customer Success at FarmRaise

Lead customer success for FarmRaise’s Passport platform and Grower Concierge service as they scale. Own enterprise partner relationships, seasonal teams, renewals, service quality, and unit economics.

USJungtinės Valstijos
150 000 $ – 175 000 $ / metai
NuotolinisVisas etatasVadovasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Manage partner relationships from sales handoff through implementation, adoption, and renewal.
  • Work with sales to expand accounts and shorten the time from contract signing to program launch.
  • Build and grow Grower Concierge as a business line.
  • Recruit, train, and manage a seasonal team.
  • Improve the service playbook and take responsibility for quality, outcomes, and unit economics.
  • Coach and develop implementation, partner success, and concierge staff.
  • Clarify team responsibilities, handoffs, and escalation routes.
  • Create reusable templates, playbooks, and post-launch reviews to support consistent partner launches.
  • Track and report partner health, grower outcomes, satisfaction, and service costs.
  • Act as the primary day-to-day contact for enterprise partners, working alongside the founders.
  • Organize partner and grower feedback into prioritized recommendations for product and engineering.
  • Work with the founding team as a member of FarmRaise’s leadership group.

Reikalavimai

  • Bring at least 7 years of experience in customer success, implementation, or account management, including 3 or more years leading teams.
  • Show an entrepreneurial record of building a new operation and being accountable for its results.
  • Be comfortable working through uncertainty and deciding with incomplete information.
  • Have experience managing and training hourly or seasonal teams on complex, rules-based work.
  • Communicate with confidence to enterprise customers and represent the company directly.
  • Understand operating metrics and the costs involved in delivering a service.
  • Have used automation or AI to help scale a service team.
  • Agriculture experience or work with farmers is a plus.
  • Experience with government, conservation, or carbon programs is a plus.
  • Contact center or managed service operations experience is a plus.
  • Be based in the United States and authorized to work there.

Privalumai

  • Performance-linked variable pay.
  • Equity ownership.
  • Health coverage.
  • Dental coverage.
  • Vision coverage.
  • 401(k) plan.
  • Flexible paid time off.
  • Stipend for remote work setup.
  • Occasional travel to partner sites and team offsites.

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