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Elevance Health
Elevance Health
H1B वीज़ा प्रायोजकB2Bस्वास्थ्य बीमास्वास्थ्य सेवा
Elevance Health एक स्वास्थ्य सेवा और स्वास्थ्य बीमा कंपनी है, जो लोगों के स्वास्थ्य को सहयोग देने के लिए व्यापक और दीर्घकालिक दृष्टिकोण विकसित कर रही है। इसका काम स्वास्थ्य लाभों, समेकित समग्र-स्वास्थ्य सेवाओं और डिजिटल स्वास्थ्य क्षमताओं को जोड़ता है, ताकि देखभाल और कवरेज को अधिक प्रभावी ढंग से एक-दूसरे से जोड़ा जा सके। लगभग 100,000 कर्मचारियों के साथ 11.8 करोड़ से अधिक लोगों की सेवा करते हुए, Elevance Health एक बड़े, बहुविषयक संगठन में अवसर प्रदान करती है, जिसका उद्देश्य स्वास्थ्य परिणामों में सुधार करना, स्वास्थ्य सेवा प्रणाली को विकसित करना और अधिक सशक्त समुदायों का समर्थन करना है।
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कंपनी की नौकरियाँ

Bilingual Pharmacy Customer Associate – Hybrid | Elevance Health

Support specialty pharmacy customers with prescription, claims, and membership questions in a bilingual service role. Manage requests across phone, written correspondence, and digital queues.

USसंयुक्त राज्यFLफ़्लोरिडाMOमिसौरीNVनेवादा
$16 – $25 / घंटा
हाइब्रिडपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीआवश्यक भाषा: स्पेनिशद्विभाषी

विवरण

  • Answer basic questions about retail and mail-order prescriptions by phone and in writing.
  • Build and sustain positive customer relationships.
  • Coordinate with internal teams to resolve customer requests accurately and promptly.
  • Communicate with subscribers, providers, benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans.
  • Support claims, customer service, and membership needs.
  • Investigate issues and deliver proactive, complete solutions.
  • Manage service requests through resolution and follow-up.
  • Help customers navigate options, decisions, technology, tools, and resources.
  • Process calls, texts, facsimiles, and electronic queues while documenting interactions.
  • Work occasional overtime or modify schedules to meet business needs.
  • Complete other assigned duties.

आवश्यकताएँ

  • High school diploma or equivalent plus prior experience in an automated customer service environment, or an equivalent combination of education and experience.
  • Spanish or another additional language required.
  • Successful completion of a validated language test or assessment required.
  • High-volume call center experience preferred.
  • Specialty pharmacy experience preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Problem-solving, facilitation, and analytical abilities.
  • Ability to multitask while managing calls, texts, facsimiles, and electronic queues.
  • Ability to remain focused during extended periods of sitting.
  • Proficiency with digital tools and platforms.
  • Ability to work structured shifts scheduled between 4:00 a.m. and 10:00 p.m.
  • Ability to work in the office as needed and commute a reasonable distance to a posted location.
  • Candidates must reside in one of the posted locations.
  • COVID-19 and influenza vaccination required for certain patient- or member-facing roles unless an acceptable explanation is provided.

लाभ

  • Comprehensive benefits package.
  • Incentive and recognition programs.
  • Employee equity stock purchase opportunity.
  • 401(k) contribution and matching.
  • Merit-based pay increases.
  • Paid holidays.
  • Paid time off.
  • Incentive bonus programs.
  • Medical, dental, and vision coverage.
  • Short- and long-term disability benefits.
  • Stock purchase plan.
  • Life insurance.
  • Wellness programs.
  • Financial education resources.
  • Hybrid or virtual work flexibility.
  • Professional and personal growth opportunities.

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