Elevance Health
Elevance Health
Elevance Health — адамдардың денсаулығын қолдауға неғұрлым кең әрі ұзақ мерзімді тәсіл қалыптастыратын денсаулық сақтау және медициналық сақтандыру компаниясы. Оның қызметі медициналық сақтандыру артықшылықтарын, денсаулыққа кешенді түрде бағытталған біріктірілген қызметтерді және медициналық көмек пен сақтандыру қамтуын тиімдірек байланыстыруға арналған цифрлық денсаулық сақтау мүмкіндіктерін біріктіреді. 100 000-ға жуық қызметкері 118 миллионнан астам адамға қызмет көрсететін Elevance Health денсаулық нәтижелерін жақсартуға, денсаулық сақтау жүйесін дамытуға және мықты қауымдастықтарды қолдауға бағытталған ауқымды, түрлі салалар мамандары жұмыс істейтін ұйымдағы мансап мүмкіндіктерін ұсынады.

Bilingual Pharmacy Customer Associate – Hybrid | Elevance Health

Support specialty pharmacy customers with prescription, claims, and membership questions in a bilingual service role. Manage requests across phone, written correspondence, and digital queues.

Сипаттама

  • Answer basic questions about retail and mail-order prescriptions by phone and in writing.
  • Build and sustain positive customer relationships.
  • Coordinate with internal teams to resolve customer requests accurately and promptly.
  • Communicate with subscribers, providers, benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans.
  • Support claims, customer service, and membership needs.
  • Investigate issues and deliver proactive, complete solutions.
  • Manage service requests through resolution and follow-up.
  • Help customers navigate options, decisions, technology, tools, and resources.
  • Process calls, texts, facsimiles, and electronic queues while documenting interactions.
  • Work occasional overtime or modify schedules to meet business needs.
  • Complete other assigned duties.

Талаптар

  • High school diploma or equivalent plus prior experience in an automated customer service environment, or an equivalent combination of education and experience.
  • Spanish or another additional language required.
  • Successful completion of a validated language test or assessment required.
  • High-volume call center experience preferred.
  • Specialty pharmacy experience preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Problem-solving, facilitation, and analytical abilities.
  • Ability to multitask while managing calls, texts, facsimiles, and electronic queues.
  • Ability to remain focused during extended periods of sitting.
  • Proficiency with digital tools and platforms.
  • Ability to work structured shifts scheduled between 4:00 a.m. and 10:00 p.m.
  • Ability to work in the office as needed and commute a reasonable distance to a posted location.
  • Candidates must reside in one of the posted locations.
  • COVID-19 and influenza vaccination required for certain patient- or member-facing roles unless an acceptable explanation is provided.

Артықшылықтар

  • Comprehensive benefits package.
  • Incentive and recognition programs.
  • Employee equity stock purchase opportunity.
  • 401(k) contribution and matching.
  • Merit-based pay increases.
  • Paid holidays.
  • Paid time off.
  • Incentive bonus programs.
  • Medical, dental, and vision coverage.
  • Short- and long-term disability benefits.
  • Stock purchase plan.
  • Life insurance.
  • Wellness programs.
  • Financial education resources.
  • Hybrid or virtual work flexibility.
  • Professional and personal growth opportunities.

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