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OPENLANE प्रयुक्त वाहनों के उद्योग के लिए डिजिटल थोक बाज़ार और उनसे जुड़ी सेवाएँ संचालित करती है। इसका B2B प्लेटफ़ॉर्म संयुक्त राज्य अमेरिका, कनाडा और यूरोप में डीलरों, ऋणदाताओं और वाणिज्यिक वाहन ग्राहकों को सेवाएँ प्रदान करता है। यह प्लेटफ़ॉर्म वाहन नीलामी और रीमार्केटिंग को निरीक्षण, इन्वेंटरी, मूल्य निर्धारण, डेटा, परिवहन, टाइटल, रिकवरी और इन्वेंटरी-वित्तपोषण सेवाओं के साथ जोड़ता है। कंपनी का कार्य ऑटोमोटिव, मार्केटप्लेस तकनीक और व्यावसायिक सेवाओं के संगम पर केंद्रित है।
Bilingual Automotive Technical Specialist - Claim Resolution, Canada Remote
Resolve vehicle arbitration claims for OPENLANE’s digital used-vehicle marketplace. Use automotive diagnostics, customer communication, and negotiation to reach fair outcomes.
विवरण
- Review inspection data to confirm vehicle condition and flag discrepancies
- Investigate and settle customer arbitration claims as an impartial technical specialist
- Explain the technical rationale behind resolutions in clear customer communications
- Guide customers and internal teams on vehicle condition, repairs, and reconditioning standards
- Convert reported concerns into mechanical, cosmetic, or title-related technical evaluations
- Handle disputes involving registration, liens, and odometer records
- Analyze trends to improve customer experience and operational productivity
- Mediate disagreements and negotiate appropriate repairs or pricing
- Work closely with inspection and quality assurance teams
- Share feedback and administer policy decisions and goodwill losses effectively
- Keep informed about arbitration procedures, industry practices, and applicable legislation across Canadian provinces
आवश्यकताएँ
- Fluency in both English and French
- At least two years of practical automotive industry experience, such as service technician, service advisor, damage estimator, or body shop work
- Availability during Eastern Time business hours, from 8:30 AM to 5:00 PM
- Strong customer-service focus paired with excellent communication skills
- Positive, team-oriented approach with reliable follow-through, basic computer proficiency, and a collaborative mindset
- Advanced written and verbal communication, conflict-management, and negotiation abilities
- Experience working with customer relationship management software
- Ability to evaluate processes and recommend or develop improvements
- Experience with Google Workspace tools and Slack
लाभ
- Competitive compensation
- Medical, dental, and vision coverage, including employer HSA contributions and FSA options in the United States
- Company-matched retirement savings through an immediately vested 401(k) in the United States or RRSP in Canada
- Paid vacation, personal, and sick leave
- Paid maternity and paternity leave in the United States
- Employer-paid short- and long-term disability, life insurance, and AD&D coverage in the United States
- Comprehensive Employee Assistance Program
- Employer-paid Leap into Service volunteer day
- Tuition reimbursement for eligible programs
- Opportunities to broaden expertise and share knowledge within a publicly traded global organization
- Internal promotion opportunities, varied career paths, and avenues for professional advancement
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