Leafworks - Zendesk's DACH Partner of the year
Leafworks - Zendesk's DACH Partner of the year
11 – 50 कर्मचारी
CRMपरामर्शविपणन
Leafworks DACH क्षेत्र पर केंद्रित एक कंसल्टिंग कंपनी और Zendesk पार्टनर है, जो डिजिटल परिवर्तन और क्लाउड विकास के माध्यम से संगठनों को ग्राहक सेवा बेहतर बनाने में मदद करती है। इसका काम CRM कंसल्टिंग, बिज़नेस इंटेलिजेंस और रणनीतिक ऑटोमेशन को एक साथ लाकर ग्राहक संवाद को सुव्यवस्थित करता है, परिचालन दक्षता बढ़ाता है और बेहतर ग्राहक अनुभव प्रदान करने में सहायता करता है। Leafworks व्यवसायों को सेवा प्रक्रियाओं का अधिक प्रभावी ढंग से प्रबंधन करने और लागतों को नियंत्रित करने में मदद करने के लिए अनुकूलित समाधान भी प्रदान करती है।

B2B Key Account Manager – Remote Germany

Own and expand strategic B2B customer accounts for Leafworks, an IT consulting company. Turn customer needs into CRM, AI, and Customer Service opportunities.

विवरण

  • Own and grow a portfolio of selected key accounts from planning through long-term development
  • Assess customer requirements, challenges, and future priorities to create targeted account plans
  • Find revenue opportunities and drive relevant cross-selling and upselling initiatives
  • Build relationships with stakeholders and decision-makers across IT and C-level functions
  • Shape opportunities and tailored solutions in collaboration with Consulting and Technology teams
  • Lead commercial activities from opportunity qualification through proposals, negotiations, and closing
  • Run strategic customer meetings and introduce Leafworks to relevant priorities at an early stage
  • Monitor long-term customer value and account profitability
  • Maintain the account pipeline, forecasts, and CRM records in HubSpot
  • Convert selected existing customers into profitable, strategic partnerships within 18–24 months
  • Build and formalize a structured key account management function

आवश्यकताएँ

  • Several years of experience in B2B key account or strategic account management
  • Practical sales experience covering commercial negotiations and deal closing
  • Demonstrated success growing existing customers through cross-selling and upselling
  • Background selling complex or consultative B2B solutions or services
  • Skill in uncovering customer needs and revenue potential and converting them into actionable opportunities
  • Experience engaging stakeholders across multiple levels of decision-making
  • Experience with disciplined account planning, pipeline oversight, and CRM management
  • Fluency in German and English
  • Entrepreneurial mindset, strong ownership, and a consultative approach to sales
  • Software or SaaS experience is an advantage
  • Consulting experience is an advantage
  • Customer Experience or Customer Service experience is an advantage
  • IT or technology experience is an advantage
  • Experience with long-term consulting or managed services models is an advantage
  • Experience working with enterprise customers is an advantage

लाभ

  • Fully remote work
  • Flexible hours with self-managed scheduling
  • Access to coworking options near employees
  • Company-provided work equipment
  • Professional development, training, and learning opportunities
  • Regular team discussions and feedback sessions
  • Work on challenging projects
  • Permanent employment with no fixed end date
  • Team coworking sessions and events in Germany and abroad
  • Onboarding support from a dedicated buddy starting on day one

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