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Leafworks - Zendesk's DACH Partner of the year
Leafworks - Zendesk's DACH Partner of the year
11 – 50 Angajați
ConsultanțăCRMMarketing
Leafworks este o companie de consultanță axată pe regiunea DACH și parteneră Zendesk, care ajută organizațiile să își îmbunătățească serviciile pentru clienți prin transformare digitală și dezvoltare în cloud. Activitatea sa combină consultanța CRM, inteligența de afaceri și automatizarea strategică pentru a eficientiza interacțiunile cu clienții, a crește eficiența operațională și a susține experiențe mai bune pentru clienți. Leafworks oferă, de asemenea, soluții personalizate menite să ajute companiile să gestioneze mai eficient procesele de servicii și să controleze costurile.
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Locurile de muncă ale companiei

B2B Key Account Manager – Remote Germany

Own and expand strategic B2B customer accounts for Leafworks, an IT consulting company. Turn customer needs into CRM, AI, and Customer Service opportunities.

DEGermaniaRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: germanăLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Own and grow a portfolio of selected key accounts from planning through long-term development
  • Assess customer requirements, challenges, and future priorities to create targeted account plans
  • Find revenue opportunities and drive relevant cross-selling and upselling initiatives
  • Build relationships with stakeholders and decision-makers across IT and C-level functions
  • Shape opportunities and tailored solutions in collaboration with Consulting and Technology teams
  • Lead commercial activities from opportunity qualification through proposals, negotiations, and closing
  • Run strategic customer meetings and introduce Leafworks to relevant priorities at an early stage
  • Monitor long-term customer value and account profitability
  • Maintain the account pipeline, forecasts, and CRM records in HubSpot
  • Convert selected existing customers into profitable, strategic partnerships within 18–24 months
  • Build and formalize a structured key account management function

Cerințe

  • Several years of experience in B2B key account or strategic account management
  • Practical sales experience covering commercial negotiations and deal closing
  • Demonstrated success growing existing customers through cross-selling and upselling
  • Background selling complex or consultative B2B solutions or services
  • Skill in uncovering customer needs and revenue potential and converting them into actionable opportunities
  • Experience engaging stakeholders across multiple levels of decision-making
  • Experience with disciplined account planning, pipeline oversight, and CRM management
  • Fluency in German and English
  • Entrepreneurial mindset, strong ownership, and a consultative approach to sales
  • Software or SaaS experience is an advantage
  • Consulting experience is an advantage
  • Customer Experience or Customer Service experience is an advantage
  • IT or technology experience is an advantage
  • Experience with long-term consulting or managed services models is an advantage
  • Experience working with enterprise customers is an advantage

Beneficii

  • Fully remote work
  • Flexible hours with self-managed scheduling
  • Access to coworking options near employees
  • Company-provided work equipment
  • Professional development, training, and learning opportunities
  • Regular team discussions and feedback sessions
  • Work on challenging projects
  • Permanent employment with no fixed end date
  • Team coworking sessions and events in Germany and abroad
  • Onboarding support from a dedicated buddy starting on day one

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