BBVA odamlar va biznesning mablag‘larni boshqarish usullarini modernizatsiya qilishga intiluvchi global bank va moliyaviy xizmatlar guruhidir. Uning faoliyati korporativ va investitsion bank xizmatlari, fintex hamda raqamli bank xizmatlarini qamrab oladi. BBVA texnologiyaga asoslangan moliyaviy yechimlar orqali 71,5 million mijozga xizmat ko‘rsatadi. 121 000 dan ortiq xodimga ega BBVA bank ishi, konsalting va marketing sohalaridagi tajribani innovatsiya, raqamli transformatsiya va kasbiy mukammallikka yo‘naltirilgan hamkorlik muhitida birlashtiradi.
Workforce Management (WFM) Consultant - BBVA Mexico City Hybrid
WFM consultant role at BBVA focused on optimizing contact center operations through data analysis, forecasting, shift planning, and workforce management platform implementation. Includes training operational teams on performance metrics and indicators.
Tavsif
- Assess operational performance to identify productivity gaps and improve schedule controls
- Build statistical models from historical data to forecast workloads and interaction volumes
- Develop optimized shift plans that align available staffing with projected demand
- Implement WFM software solutions for automated time tracking and employee self-service
- Train operational and management teams to use performance metrics and indicators
- Produce analysis identifying peak contact periods and areas with higher disbursement volumes
- Increase the average monthly disbursement volume from 200 to 300
Talablar
- Advanced working knowledge of Excel and Google Sheets
- Experience with commercial Workforce Management (WFM) platforms
- Knowledge of databases and data extraction through Google Drive
- Experience working with Salesforce and Genesys
- Financial understanding of absenteeism, employee turnover, and underutilization
- Negotiation skills with senior leadership
- Advanced Excel coursework and/or training in Power BI or Tableau
- Experience extracting and cross-referencing data in CRM systems
- Bachelor’s degree
- At least 1–2 years of experience in reporting and data analysis, with a strategic understanding of contact centers
Imtiyozlar
- Reasonable accommodations throughout the selection process
- Collaborative and inclusive work environment
- Commitment to diversity, inclusion, and equal opportunity