SupportNinja
SupportNinja
1 001 – 5 000 Xodimlar
B2BSaaS
SupportNinja ichki xodimlar sonini mutanosib ravishda oshirmagan holda o‘z imkoniyatlarini kengaytirishni istagan bizneslarga moslashuvchan autsorsing xizmatlarini taqdim etadi. Kompaniya faoliyati mijozlar tajribasi, mijozlarga va texnik yordam ko‘rsatish, kontent moderatsiyasi, ma’lumotlarni qayta ishlash, moliya va buxgalteriya hisobini qamrab oladi. Kompaniya 200 dan ortiq biznesga operatsiyalarini yaxshilash va o‘sishga intilishda yordam berish uchun moslashtirilgan xizmat ko‘rsatishni sun’iy intellekt asosidagi yechimlar bilan birlashtiradi. 2015-yilda tashkil etilgan SupportNinja B2B va SaaS sohalarida faoliyat yuritadi.

Technical Support Representative II – IoT and Networking | Italian, French, English | Romania Remote

Provide remote technical support for IoT devices, networking, and cloud connectivity to SupportNinja’s global customers. Assist field engineers and resolve tickets within SLA commitments.

Tavsif

  • Deliver first-line technical support to customers worldwide
  • Monitor and address incoming tickets in the support platform
  • Conduct initial troubleshooting and analyze reported issues
  • Refer complex cases to Tier 2 or Engineering as appropriate
  • Keep customers informed with timely updates aligned with SLA commitments
  • Support Field Service Engineers remotely while they work at customer sites

Talablar

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of the TCP/IP model, including TCP and UDP
  • Working knowledge of static IP addresses and DHCP reservations
  • Knowledge of NTP-based time synchronization
  • Understanding of MAC address whitelisting
  • Knowledge of 2.4 GHz and 5 GHz Wi-Fi bands
  • Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and OTA firmware updates
  • Understanding of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI verification, roaming, custom APN authentication, and cellular failover or interface priority settings
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Familiarity with AWS, Azure, or Google Cloud Platform
  • Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Familiarity with Postman, browser Developer Tools, Wireshark, and observability platforms such as Kibana or Groundcover is a plus
  • Excellent spoken and written communication skills in Italian, French, and English

Imtiyozlar

  • 21 days of annual leave credits
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • A fun, growth-oriented work experience

O‘xshash ish o‘rinlari

General Dynamics Information Technology

Vice President and General Manager, Navy and Marine Corps

General Dynamics Information Technology

Lead GDIT’s Navy and Marine Corps technology services portfolio, with annual revenue above $700 million. Set business strategy, oversee financial performance and delivery, and drive growth across defense programs.

Ochish
Blizzard Entertainment

Associate Director of International Marketing Strategy and Planning

Blizzard Entertainment
1 001 – 5 000 Xodimlar
Elektron tijoratO‘yinlarSaaS

Lead Blizzard’s international gaming marketing strategy, investment priorities, and growth planning. Develop financial models, market frameworks, and recommendations for executive decision-making.

Ochish