SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।
Technical Support Representative II – IoT and Networking | Italian, French, English | Romania Remote
Provide remote technical support for IoT devices, networking, and cloud connectivity to SupportNinja’s global customers. Assist field engineers and resolve tickets within SLA commitments.
विवरण
- Deliver first-line technical support to customers worldwide
- Monitor and address incoming tickets in the support platform
- Conduct initial troubleshooting and analyze reported issues
- Refer complex cases to Tier 2 or Engineering as appropriate
- Keep customers informed with timely updates aligned with SLA commitments
- Support Field Service Engineers remotely while they work at customer sites
आवश्यकताएँ
- At least two years of technical support experience involving IoT devices, field hardware, and networking systems
- Strong understanding of the TCP/IP model, including TCP and UDP
- Working knowledge of static IP addresses and DHCP reservations
- Knowledge of NTP-based time synchronization
- Understanding of MAC address whitelisting
- Knowledge of 2.4 GHz and 5 GHz Wi-Fi bands
- Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and OTA firmware updates
- Understanding of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI verification, roaming, custom APN authentication, and cellular failover or interface priority settings
- Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
- Familiarity with AWS, Azure, or Google Cloud Platform
- Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
- Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
- Familiarity with Postman, browser Developer Tools, Wireshark, and observability platforms such as Kibana or Groundcover is a plus
- Excellent spoken and written communication skills in Italian, French, and English
लाभ
- 21 days of annual leave credits
- Medical coverage
- Remote work allowance of 400 lei gross per month
- Meal tickets worth 40 lei per working day
- A fun, growth-oriented work experience